Team Lead Front Office
Resume:
Grace Williams
**********@*****.***
OBJECTIVE: To pursue a position in a growing company or federal agency where experience, ambition and drive is highly utilized.
US Citizen
PROFESSIONAL EXPERIENCE
Digital Consultants (NOAA Contract)
Senior Grants Analyst/Team Lead
National Oceanic and Atmospheric Administration (NOAA)
NOAA Fisheries, Office of Management and Budget Grants Division
CARES Act and Consolidated Appropriations Act
Oversight and Monitoring Support
Silver Spring, Maryland 10/2021-8/2022
Day-to-day Team Lead to Monitor and Oversight of the CARES Act $600M Grant program, review of spend plans/sub-awards/sub-contracts, conducts site visits, provide input to and draft responses to Congressional, Office of Inspector General, and Governmental Accountability Office
Developed the Standard Operating Procedure for the CARE Act/Consolidated Appropriations Act $600M Grant program
Conduct outreach and education to appropriate stakeholders
Support throughout the grant’s life cycles, including the pre-award, post award and close out phases of the grant.
Review detailed spend plans, sub-awards and sub-contracts. Draft comments and recommendations to Office of Management and Budget.
Provide input to and populate tracking information as it pertains to the obligation of grant funds, submission, and review of detailed spend plans the distribution of grant funds to fishery participants, and the overall status of the grant program.
Responsible for working with various departments within the Federal Government including multiple line offices and bureaus with the Department of Commerce as well as the Department of Interior
Update Progress report and Merit Reviews for CARES Grant
Provided Monthly and weekly status reports to upper-level management
Provide written and oral presentations to VP regarding the status of the CARES Act Grant
Itegrity Inc. (NOAA Contract)
Management and Program Analyst
National Oceanic and Atmospheric Administration (NOAA)
National Weather Service
Office of Observations 2/2019- 8/2021
Silver Spring, Maryland
Provided support to the Policy and Instruction Directives programs, Office of Observations (OBS) Front Office administration. Conducted detailed analyses of functions and work processes of front office administration and made recommendations for improvement in the effectiveness and efficiency of work operations.
Managed the Policy and Instruction Directives program by initiating the digital directives program for the approval from the OBS Director, Assistant Director of Strategic Planning, and National Weather Service Director by routing the directives to Executive Officers, Subject Matter Experts, the General Counsel and Labor Unions by the deadline for review.
Worked with executive officer on new initiatives, long-range plans, goals objectives and milestones.
Managed the Unpaid Reconciliation Certification reports with action by researching and reviewing the unpaid items in the systems by the due date to the Accountability Officer.
Establish fiscal year accounting for employees in WEBTA.
Reconciled monthly travel card accounts. Evaluated new methods, organizational structures, and management processes. Counsels and advises program managers on methods and procedures, management surveys, management reports and control techniques.
Supported the Office of Observations on the major impact of the efficiency and effectiveness of operations that contributes to the overall productivity of the organization.
Analyzed management data that involves cross divisional lines or geographical areas. Prepared monthly staffing analysis reports which briefly summarized key activities for Program Manager.
Identified milestones achieved, such as the presentation of the programs, schedules, deliverables, and performance measures in monthly report for the Executive Officer and OBS Director.
Supported the organization’s communication and workflow management requirement by composing and preparing correspondence for information concerning the organization’s mission and programs.
Reviewed and coordinated incoming and out-going correspondence, materials publications and regulations and directives.
Analyzed and evaluated the effectiveness and efficiency of the assigned divisions and their components from an administrative perspective.
Developed and implements Standard Operation Procedures (SOP) with action for the front office and all divisions.
Coordinated and collaborated with branches and divisions for action suspense items and compiling the data and ensuring documents conform to the SOP document digital routing process and the requested action in a timely manner.
Tracked and managed action assignments in Microsoft excel and Google app from the SOP that was developed by the front office staff. The requested action is sent to the Program Analyst from the Subject Matter Expert to record the action and forward it throughout the department.
Provided assistance to Human Resources manager with administering and evaluating and intensive staffing analysis for all the divisions on a monthly basis.
Managed the director’s calendar daily by scheduling and rescheduling meeting to meet the changing priorities. Ensured that all meetings, briefings, conferences, and speaking engagements are scheduled and represented the director’s preferences and priorities.
Ensure that all read ahead materials are provided for the upcoming meetings.
Jamison Professional Services (NOAA Contract)
Management and Program Analyst
National Oceanic and Atmospheric Administration (NOAA)
National Weather Service
Office of Observations 1/2018- 2/2019
Silver Spring, Maryland
Provided support to programs and administration to the department and conducted detailed analyses of complex functions and work processes of brand administrative or technical programs and makes recommendation for improvement in the effectiveness and efficiency of work operations.
Prepared action for Policy and Instruction directives to executive officers, subject matter experts, general counsel, and labor Unions by the deadline.
Worked with executive officer on new initiatives, long-range plans, goals objectives and milestones.
Evaluated new methods, organizational structures, and management processes. Counsels and advises program managers on methods and procedures, management surveys, management reports and control techniques.
Managed the Unpaid Reconciliation Certification reports with action by researching the unpaid items in the systems by the due date.
Account management for the department by providing customers with service and support with their directives and accounts
Supported the Office of Observations on the major impact of the efficiency and effectiveness of operations that contributes to the overall productivity of the organization.
Reviewed and analyze legal documents, financial reports, and operating plans as part of the due diligence process, negotiations, and restructures.
Identified milestones achieved, such as the presentation of the programs, schedules, deliverables, and performance measures in monthly report for the Executive Officer and OBS Director.
Ability to provide program management, evaluation and oversight to multiple programs and conducted management studies and reviews.
ECS Federal Inc. (NOAA contract)
Workforce Analyst
NOAA Fisheries
National Oceanic and Atmospheric Administration (NOAA)
Office of Law Enforcement 1/2016- 2/2018
Silver Spring, Maryland
Managed and coordinated the newly developed staffing model for staffing analysis. Supported the staffing model inputs to address policy and budgetary requirements. Tracked and maintained program spending plans, budgets actual expenditures, and funding sources. Provided monthly reports on the FTEs.
Used program management techniques, including program analysis, oversight improvement and evaluation.
Tracked and maintained the obligations and expenditures that of the department and project labor lapse for all employees and made recommendations to senior management on labor funding issues.
Coordinated and reviewed data for the divisions under the direct supervision of the senior management team. Tracked date received, outstanding data, identifying issues or discrepancies with data, and raising issues to senior management.
Managed long-term projects and special non-recurring projects. The tangible property management project for all the divisions. Managed the property database for all the divisions and worked with FOIA Manager with administrative duties.
Provided human resources assistance to Human Resource manager with the RADs cases and the certs of applicants.
Comcast Communications
Forecast Analyst II
Regional Resource Management Group
Baltimore, Maryland 9/2009- 12/2015
Coordinated the flexible and inclusive process to review of workforce and performance data, metric and results to anticipate and plans for the future strategic and operational requirements.
Conducted statistical analysis independently and responsible for obtaining, processing, and analyzing financial data.
Worked in a fast-paced and demanding environment with a strong emphasis on operations, reporting and analysis.
Worked with senior level management by examining strategic planning initiatives and implementation of goals.
Served as a project manager for complex projects involving various divisions with the agency. Monitored calls per hour, average hold time, and average talk time for the regional division.
GAW Consulting (Self-Employed)
Amazn Grace Enterprise
Corporate Marketing and Development Consultant
Upper Marlboro, Maryland 1/2001-12/2022
Wrote grant proposals by administering pre and post-award grant administration functions, including interpreting programs requirements, identifying problem areas and providing advice regarding the appropriate strategies.
Analyzed a variety of long-term grants/cooperative agreements, requiring the coordination of efforts and resolution of conflicting and controversial issues.
Conducted on-site monitoring reviews and grantee progress and fulfillment of grant deliverables.
Trained nonprofits to write grant proposals.
Trained nonprofits on organizational structure and Board development.
Train the clients on presentation, Leadership development, professional, and strategic partnership development and account management and accountability
Comcast Communication
Customer Account Executive
Largo, Maryland 6/2002-9/2009
Provided early identification and qualification of sales leads with cross divisional sales teams
Developed and deployed market/account strategies and management
Managed and business growth in the target market through maintaining executive relationships and proficiency in value-selling solutions and services at the corporate level.
Managed sophisticated deals independently within establish guidelines.
Worked with operations, finance, legal and other inside and outside resources as needed to obtain
client commitment.
Public Employee Roundtable
Development Officer/Marketing Manager
Washington, DC 1/1999- 1/2002
Managed three major programs including marketing and strategic planning. The Public Service Recognition Week, the Public Service Excellence Awards, and the Public Service Scholarship program. Manage and coordinated special events on Capitol Hill and provided speakers for the prestigious occasion.
Managed 30 nonprofit organizations under the umbrella of Public Employees Roundtable by assisting them on business development, product marketing, and fundraising
Organized a Public Service Excellence Awards Gala every year to award the winners.
Worked closely with Executive Director to develop partnerships and strategic alliances with corporations and federal agencies. Worked closely with the Board of Directors and member association leaders.
Initiated and managed an extensive fundraising campaign for the programs with major donors.
Prepared, processed, issued and tracking grants/assistance awards and compliance with reporting requirements and terms and conditions of award.
Awarded and administering grants, cooperative agreements, or other related instruments.
Performing final review of completed awards, making appropriate adjustments or dis-allowances, and processing close-outs.
Served as the POC for funding development between the federal agencies, corporations, stakeholders, and board members.
EDUCATION
University of Maryland University College Communications Studies 2005-2007
Adelphi, Maryland
Institute of Policy Studies Grant Writing and Fundraising
Washington DC 2001
Troy State University Business Management 1991-1993
Fort Walton Beach Florida Bachelors of Arts
Okaloosa Community College Business Management 1989-1991
Fort Walton Beach Florida Associates
Florence-Darlington Technical College Marketing 1982-1984
Florence South Carolina
Hartsville High School High School Diploma 1982
Hartsville, South Carolina
PROFESSIONAL ACCOMPLISHMENTS
Radio Producer and Host, Internet Radio show Philly Go Flow internet radio “ Living Boldly with Amazn Grace” Amazn Grace Enterprise LLC ( 2020 – Present)
Founder and CEO of Amazn Grace Enterprise LLC – Motivational Speaker (2018 – Present)
Published Author: Biography of the Williams sisters ( A father’s dream) Hyperlink Publishing (2012)
Producer and Host, “In tune with Grace and Ronnell (1998-2003)
Columnist, Okaloosa County Reporter Newspaper (1992-1994)
TV Talk show Host, Emerald Coast Feature Show (1991-1994)
SKILLS
Software – Microsoft Office suite (Word, Access, Excel, Power point, Google Apps and Share point
Strong written, verbal, interpersonal skills
Exceptional at multi-tasking projects
Excellent problem solving and negotiation skills
Excellent in regression analysis, analysis of variance, predictive modeling and data trending
Expert in leadership and professional development
VOLUNTEER WORK
Manor Care Health Services (2015-Present)
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