Incoming call customer service

PATRICIA MILLS

Moore, OK 731**-***-*** **** *****************@*****.***

Dedicated individual successful in communication with people of all different cultures and backgrounds. Brings wealth of knowledge and experience. Committed to providing quality service and results.

• Great customer service and relations.

• Learn new skills quickly.

Self motivated, able to work independently as well as a team player.

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• Able to identify problems and work on solutions

• American Sign Language

• Tractor-Trailer Experience (5 years)

• Safety and inspection focused. (5 years)

• Business and Customer relationship building

• Prioritize importance of tasks

• Time management

• Customer service skills

• Safe driver

• Trip planning

• Self motivated

• Refridgerated trailer experience

Class A Truck Driver, Local / regional, 09/2021 - 06/2024 Western Flyer Xpress – Oklahoma City, OK

• Truck driver with over 5 years hauling trailers 53 foot or longer

• Solo driver for local or regional areas

• Knowledge of electronic logs

• DOT tractor -trailer inspection and regulations

• Experience using CAT scales

• Legal weight limits for tractor -trailers

Class A Truck Driver, OTR, 06/2018 - 09/2021

Navajo Express – Denver, CO

• Over the road travel 48 states area.

• Compliance of Department of Transportation inspection of tractor-trailer compliance and maintenance. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

• Trip planning for fuel economy, traffic, weather, schedule and safety.

• Communication using phone, electronic onboard computer, email and electronic text messages.

• Paperwork managements of bill of lading, maintenance, receipts. Class A Truck Driver, OTR, 08/2017 - 12/2017

Cr England – Salt Lake City, UT

• Trained to become CDL A licensed, to drive tractor trailer

• Worked with trainers and colleagues delivering cargo on schedule

• Video sign language interpreter

Call Center Video Sign Language Interpreter, 10/2007 - 10/2015 Sorensen Communucations – Oklahoma City, OK

• Provide callers with communication link through sign language using the latest video call technology

• Dedicated to provide best possible service

• Keep up to date with all rules, regulations, requirements of video relay service

• Used specific computer software to handle all calls

• Maintain welcoming attitude throughout every call. Community Sign Language Interpreter, 01/1994 - 10/2015 Self Employed – Oklahoma City, OK

Provide in person communication link between deaf and hearing clients for smooth transference of information

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Provide services at large variety of locations and situations both professional business and public community settings.

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Associate of Applied Science: Applied Science, 05/1995 Oklahoma state university - Oklahoma City, OK

• Authorized to work in the US for any employer

• CDL A, October 2021 to October 2029 Current license is also Real ID EDUCATION

ADDITIONAL INFORMATION

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