Christa Rosse
Brookland, AR
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Cleaner
Scurlock Industries-Jonesboro, AR
January 2024 to April 2024
• Sweep/scrape/shovel concrete
• Pick up any metal, tools, or supplies
• Ensure all tasks are done to safely and reduce any safety risks by practicing proper precautions.
• Coated/ sealed sections and manholes and hammer in steps.
• Climb inside mixer end of day to clean machine and set up for next day. Janitorial Supervisor
Nestle/ Corner2Corner Building Management-Jonesboro, AR December 2022 to June 2023
• Hire staff & Organize daily routines and cleaning duties throughout the different work areas.
• Ensure a safe, friendly and professional work environment.
• Inventory and order supplies as needed.
• Chemical safety.
• Ensure safety precautions are being followed. (PPE etc.)
• Strip, wax, buff floors.
• Ensure all areas are being cleaned properly by cleaning staff. (Offices, factory areas such as maintenance, warehouse, production as well as restrooms and locker rooms.
• Responsible for keeping track of employee time sheets, attendance and fill in as needed.
• Responsible for training and follow ups to confirm other employees understand their duties to complete safely and efficiently.
• Handle employee disciplinary actions if needed.
• Communicate effectively between staff and office management.
• Hold weekly team meetings.
• Perform all other duties asked of me.
Executive Head Housekeeper
Candlewood Suites-Jonesboro, AR
June 2018 to September 2022
• Organize, motivate and lead housekeeping staff.
• Maintain a friendly and professional workplace.
• Hire and train housekeeping team.
• Communicate effectively between housekeeping teams and upper management and/or maintenance.
• Follow lost and found procedures.
• Key security and key logs.
• Plan and publish weekly staff schedules.
• Open and closing duties.
• Clean guest rooms and public areas to standards using proper chemicals and procedures.
• Inspect to confirm that the rooms are cleaned to brand standards before turning them over as vacant
• Scheduled and lead team meetings.
• Reported to front office if any repairs or maintenance was needed.
• Schedule special cleanings.
• Address any guest complaints professionally.
• Inventory & restock.
• Enforce disciplinary actions if necessary.
• Performed any other duties as asked or needed.
Education
Some college in Business Management
Post University - Waterbury, CT
June 2022 to Present
Black River Technical College
Skills
• Housekeeping Management
• Laundry
• Guest Services
• Interviewing
• Cleaning Experience
• Assistant Manager Experience
• Night Audit
• Budgeting
• Residential Cleaning
• Commercial Cleaning
• Management
• Supervising Experience
• Leadership
• Cash Handling
• Front Desk
• Home Care
• Microsoft Office
• English
• Time Management
• Caregiving
• Guest Relations Experience
• Office Management
• Cleaning
• Sanitation
• Janitorial experience
• Industrial cleaning
• Custodial experience
• Supervising experience
• Leadership
• Conflict management
• Budgeting
• Guest relations
• Guest services
• Negotiation
• Manufacturing
• Analysis skills
• Cash handling
• Cash register
• Interviewing
• Office management
Certifications and Licenses
Adult First Aid/ CPR/ AED
June 2023 to June 2025
Red Cross Certification
Driver's License
First Aid Certification
AED Certification
Assessments
Retail customer service — Proficient
October 2022
Responding to customer situations in a retail setting Full results: Proficient
Cleaner fit — Proficient
October 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Proficient
October 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.