Technical Support Tech

French Applicant

Name: Rogelio W. Villanueva Jr.

Nationality: Filipino

Languages: French and English

Civil Status: Single

Birthday: August 19, 1991

Age: 33 years old

Gender: Male

Location: Parkview homes, Sun

Valley, Parañaque city

Tel : 095******** / 091********

Email: ***********@*****.***

EMPLOYMENT HISTORY

French Tech Support Sr Analyst

Accenture Inc

October 25th 2021 to September 30th 2024

Robinsons Cybergate 1, Pioneer St

• Software and hardware support for both retail and Corporate users in our project

• Answering inquiries through inbound and outbound calls, service web ticket, chat and emails

• Resolving issues by remote access to users machines or using Admin tools provided to us regarding the software affected.

• Educating user of the utilization of tools and redirect them to proper resources

• Ticket documentation via ServiceNow

• Quality analyst role when needed on auditing fench resources Spring Financial

Freelance as french Quality Analyst

•Audit customer care calls

•Ensure agent follow procedures kpi set by the business (customer verification, expectations on call recording )

French Analyst Tech Support

Concentrix

June 1st 2020 to September 2021

Eton Centris Quezon avenue Quezon City

• Responsible in providing first level technical support Software and Hardware for department store Point Of Sales machine with Managers PC

• Answering inquiries through inbound and outbound calls, web ticket and email

• Ticket documentation via salesforce

French Technical Support

Acquire BPO (RingCentral)

October 2nd 2019 to march 2020

WCC building left ground floor, Shaw boulevard Mandaluyong City

• Responsible in providing first level technical support Software and web cloud portal of RingCentral

• Answering inquiries through inbound and outbound calls, web ticket and email

• Responsible supporting user account on his RingCentral platform, providing implementation training when needed for new user and provision user Cloud Phone devices

• Promoting company brand, offer upgrade to customer plan according to his usage for better performance.

• Coordinate with sales associate whenever customer agree for plan changes

• Ticket documentation via ServiceNow

Service Desk Analyst (french account ) ATOS SYNTEL Science Hub 3 10th floor McKinley Hills Taguig City

March 18th 2019 to October

• Responsible in providing First Level Technical Support software and hardware

• Answering inquiries through inbound and outbound calls, service web ticket, chat and emails

• Resolving issues by remote access to user machine or using Admin tools provided to us regarding the software affected

• Performed password reset (window access, bitlocker or MacAfee etc…. Technical Support Representative (French Account) TCL ONLINE SERVICE Northgate Ave, Alabang, Muntinlupa City

March 2018 – March 12th 2019

• Responsible in providing First Level Technical Support

• Answering some inquiries through emails and calls

• Responsible in Technical Troubleshooting for TCL, Thomson TV smart and android.

• Isolated issue and create RMA for home or pickup repair if needed

• Ticket documentation via CRM

Mechanic Filter

Maxxis (CST)

Ghana

2017 – 2018

Inventory Free Port

Ivory Cost

2011 - 2015

• Responsible to logistics and responsible to stock EDUCATIONAL ATTAINMENT

Technical Courses (2 years)

CPMME Abidjan Côte d’Ivoire

SKILLS

• Devices troubleshooting : Android, IOS, Smart TV and windows products

• Generated AI

• Retail service services desk

• Extensive experience with fork and dump truck driving

• Electrician ; electrical wiring

• Experience ware house for spare parts

• Skilled and qualified diesel fitter heavy machine

• Air conditioning servicing

Hobbies

• Motocross, cooking, dancing, afro music

Contact this candidate