Assistant Manager Customer Service

Sarah Hamm

Wichita, KS ***** ***************@*****.*** +1-316-***-****

Work Experience

assistant manager

get n go-Des Moines, IA March 2021 to June 2023

•Assisted in the management of daily operations, ensuring smooth and efficient workflow

•Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%

•Collaborated with the manager to develop strategies for achieving sales targets and improvingcustomer satisfaction

•Conducted regular inventory checks to maintain accurate stock levels and minimize loss due toshrinkage

•Developed strong relationships with vendors and suppliers, negotiating favorable terms forprocurement of goods

•Managed cash handling procedures, including opening/closing registers, preparing deposits, andreconciling discrepancies

•Ensured compliance with health & safety regulations by conducting regular inspections andimplementing corrective actions when necessary

•Developed employee schedules based on business needs while optimizing staffing levels during peakhours

•Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc

•Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transitioninto the team

•Developed and implemented staff training programs to enhance product knowledge and improvecustomer service skills

•Collaborated with the management team to develop and implement operational policies and procedures

Walmart Stocker

walmart-Des Moines, IA

August 2021 to February 2022

•Efficiently stocked shelves with inventory, ensuring products were readily available for customers

•Maintained accurate records of incoming and outgoing merchandise to facilitate efficient inventorymanagement

•Collaborated with team members to unload delivery trucks and organize stockroom, optimizingworkflow

•Performed quality checks on products to ensure they met company standards before placing them onshelves

•Implemented a rotation system for perishable items to minimize waste and maximize freshnesshome health aide

va-Clinton, KY

January 2018 to May 2021

•Provided compassionate and personalized care to patients in their homes, ensuring their comfort andwell-being

•Assisted with daily activities such as bathing, dressing, grooming, and medication administration

•Monitored vital signs and reported any changes or concerns to the healthcare team

•Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas

•Supported patients with mobility issues by assisting with transfers, ambulation, and exercises asprescribed by healthcare professionals

Dollar Tree

Des moines Iowa

September to January

Stock shelves,

Clean store

Check out customers

Close store

Go in early and stay late

Was able to stock shelves and run my register at the same time and I was always 30 minutes early and would stay late any time they need me too.

waitress/cashier/assitant manager

Aces truck stop-Clinton, KY

January 2018 to February 2021

•Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronicpayments

•Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

•Provided exceptional customer service by greeting customers with a friendly demeanor and addressingtheir inquiries or concerns

•Assisted in training new cashiers on proper procedures for handling transactions and resolving customerissues

•Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

•Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providingfriendly, responsive service

•Assisted in the organization and execution of private events, ensuring exceptional service and customersatisfaction

•Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables

•Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements andrecommended wine and spirit pairings

•Collaborated with kitchen staff to ensure timely delivery of food orders to customers

Store Manager

M and M Lingerie and more-Mission, KS May 2013 to November 2017

•Oversaw all aspects of store operations, including sales, customer service, inventory management,and staff supervision

•Implemented effective strategies to drive sales growth and achieve revenue targets on a consistentbasis

•Developed and executed marketing campaigns to increase brand awareness and attract new customers

•Managed a team of XX employees, providing training, coaching, and performance evaluations to ensurehigh levels of productivity and customer satisfaction

•Optimized inventory control processes to minimize stockouts while reducing excess inventory by XX%• Ensured compliance with company policies, procedures, and safety regulations at all times

•Led regular team meetings to communicate goals, provide updates on performance metrics, and fostera positive work environment

•Developed employee schedules based on business needs while effectively managing labor costs withinbudget constraints

•Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplierrelationships

•Implemented cost-saving measures that resulted in an XX% reduction in operational expenses

•Identified areas of improvement within the store layout resulting in a XX% increase in averagetransaction value

•Implemented effective loss prevention measures resulting in a XX% reduction in inventory shrinkage

•Developed and maintained strong relationships with key customers, addressing their needs andensuring high levels of satisfaction

•Established strong relationships with local community organizations through sponsorships orpartnerships which increased brand visibility

•Implemented incentive programs that motivated employees to exceed sales targets resulting in an XX% increase in monthly revenue

•Collaborated with regional managers on strategic planning initiatives such as new product launchesor promotional events

Customer Service Representative

Alorica Calling Center-Manhattan, KS March 2006 to May 2010

•Managed a high volume of incoming calls and emails, consistently meeting or exceeding performancemetrics for response time and resolution

•Built rapport with customers through active listening, empathy, and personalized interactions

•Resolved complex customer complaints by investigating the root cause of the issue and implementingappropriate solutions

•Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuringcustomer satisfaction

•Demonstrated strong product knowledge to effectively answer customer questions and provideaccurate information

Education

Online course in Paralegal Studies

Bryant & Stratton College-Online - New York, NY

April 2024 to Present

Skills

•Training & Development

•Recruiting

•Store Management Experience

•Strategic Planning

•Management

•Assistant Manager Experience

•Pricing

•Event Planning

•Cash Handling

•Employee Orientation

•Interviewing

•Team Management

•Retail Management

•Research

•Medication Administration

•Office Management

•Conflict Management

•Sales

•Forecasting

•Financial Report Writing

•Negotiation

•Supervising Experience

•Program Development

•Merchandising

•Labor Cost Analysis

•Budgeting

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