Front Desk Receptionist

Kelsey Alvarado

New Bedford, MA *****

774-***-**** ******.*********@*****.***

EDUCATION:

Expected Graduation: May 2027

Bristol Community College, Fall River, MA

General Studies of Science with a concentration of Dental Hygienist September 2019-December 2023/ September 2024-Present SKILLS:

• Proficient in Microsoft Office Suite

• Proficient in Spanish

• Strong sense of urgency, organization, and time management WORK EXPERIENCE:

Marin Community Clinics - San Rafael, CA February 2024–September 2024 Front Desk Receptionist

• Greets, welcomes, and assists all clients entering the waiting room,

• Answer inquiries regarding general clinic information and answers incoming calls and provides assistance, makes appointments, routes calls

• Prepare reports detailing monthly expenses by cost center

• Handle accounting petty cash box reimbursements and request

• Prepare childcare and adult care bills

• Provide alternative medical service information for new clients who cannot be seen due to scheduling constraints(programs for adults and children services)

• Verified all patient's health insurance eligibility

• Accurately entered and confirmed billing and demographic data in Practice Management System(EPIC)

• Sign-In and Check-In patients(EPIC)

• Check daily emails(Outlook)

• Handles patient payments and responsible for accurate reconciliation of receipts and charges

• Assisted nurses by acting as a resource for servicing overflow calls to nurses’ (phone extensions or Trillian)

• Maintained control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets

• Scanned all patients registration forms and clinic discount forms BEDES – New Bedford, MA

December 2022 – January 2024

ABA Behaviorist

• Collaborated with teaching assistants to develop weekly lesson plans and skill assessment programs for autistic students

• Leveraged a variety of instructional techniques to meet the needs of over 10 students (e.g., kindergarteners)

• Managed development of students’ basic motor skills and helped with completion of classwork

• Oversaw sanitation of school supplies throughout the day, which cultivated a clean and organized learning environment

Pioneer Basement Company – West Port, MA September 2021 – December 2022 Front Desk Receptionist

• Managed office administrative responsibilities including scheduling and coordinating customer meetings and appointments

• Organized and filed over 1,000 contracts into the data asset management system to ensure easy searchability and reference

• Coordinated with HR to run over 10 new-hire procedures, training, and orientations to ensure smooth onboarding

• Facilitated the accurate and timely completion of payroll; trained employees on time management system and payroll policies

•Prepares and analyzes bank reconciliations

•Prepare reports detailing monthly expenses by cost center

•Enter and calculate agency postage expense

Care With Love – New Bedford, MA

February 2020 – May 2021

Resident Care Aide

• Tracked residents’ meal schedules and worked directly with the cafeteria staff to gather and implement meal preferences

• Oversaw over 20 residents’ activities and managed community outreach to increase attendance of events

• Created and maintained residents’ medication records according to their medical reports submitted by the nursing staff

• Responsible for checking in all visitors to the housing community and ensuring accurate and timely visitor logs

• Led over 30 tours for potential residents while driving a seamless transition for prospective senior community residents

•Review and process paper work of 125 or more residents care info

•Prepare and post journal entries

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