Customer Service Retail Associate

MIKKAYLA HENDRICKS

***** ****** ***** ** *******, TX 77090 262-***-**** *****************@*****.***

SUMMARY

Supportive and collaborative team player with attention to detail, passion for helping others, and ability to work well under pressure to maintain positive customer experiences and complete daily tasks. Proactive problem solver with excellent critical thinking skills.

SKILLS

–Customer Service

–Variety of computer skills

–Fast learner

–Reliable

–Detail oriented

–Outstanding communication skills

EXPERIENCE

Server, BJ’s Restaurants and Brewhouse Jul 2023 – Current

Houston, TX

–Accurately take guest orders.

–Served orders to customers pleasantly, with a smile.

–Handle the POS system quickly and efficiently.

–Maintained full product knowledge of menu.

–Provided exceptional service and hospitality to every guest.

–Completed additional side work.

–Always mindful of sanitation and safety considerations when handling food.

Server, OTG (George Bush Intercontinental Airport) Oct 2022 – Jun 2023

Houston, TX

–Greet guests quickly and pleasantly, with a smile.

–Served customer requests to the highest standards.

–Made suggestions to customers based on preferences.

–Always mindful of sanitation and safety considerations when handling food

–Maintained full product knowledge of menu and specials.

–Cleaned and reset tables promptly and efficiently for incoming customers.

Retail Associate / Cashier, Goodwill Feb 2022 – Jul 2022

Kenosha, WI

–Provide excellent assistance to customers with purchases.

–Cash handling and cash till balances.

–Inventory and stockroom management.

–Assist with training of new hires.

–Perform other duties and tasks as assigned or determined by management.

–Maintained cleanliness of the store.

Crew Member, McDonalds Mar 2021 – Nov 2021

Kenosha, WI

–Managed the front counter and drive-thru during peak hours to ensure smooth operation of the restaurant.

–Provided excellent customer service by greeting customers, taking orders, and serving food in a timely manner.

–Maintained cleanliness of the store including tables, counters, equipment, etc.

–Assisted with inventory management and merchandising tasks as needed.

–Perform other duties and tasks as assigned or determined by management.

Barback, Rain Bar and Lounge Jan 2020 – Jul 2022

Kenosha, WI

–Managed detailed inventory of all bar supplies.

–Stocked work areas to maintain workflow efficiently.

–Clean and sanitize bar areas including bathrooms.

–Stock inventory in proper locations.

–Perform other duties and tasks as assigned or determined by management.

EDUCATION

Klein Cain High School – Houston, TX

Diploma - 2023

–GPA: 3.67

EXTRACURRICULAR ACTIVITIES

–Bradford Jr Varsity Volleyball (2020)

–Wisconsin Juniors Volleyball Club (2018)

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