Customer Service Regional Sales
Resume:
Debra
Moore
Customer Service
Goodyear, AZ
**********@***.***
Throughout my career I have consistently demonstrated a strong commitment to delivering exceptional customer service. My ability to engage with customers in a friendly, professional manner has allowed me to build lasting relationships and foster customer loyalty that delivered profitable results for the customer and my employer. KEY SKILLS & QUALIFICATION: Exceptional Communication - I am an active listener and deliver clear communication, making sure the customer feels heard and understood. I can therefore articulate solutions that delivery customer satisfaction.
Problem Solving: I have a proven track record of resolving customer issues effectively and efficiently. Attention to Detail: My attention to detail helps prevent errors and ensures the customers needs are met handled with care and accuracy.
Professional Experience
Excellence In Motivation
Dayton, OH 45401
V.P. National Accounts
Jun 2006 - Feb 2010
Established service objectives based on customer requirements Generated improvements in customer operations and project management that lowered our cost and improved our delivery times
Created systems for analysis and resolution of customer complaints AT&T
Chicago, IL 60601
V.P Regional Sales
Oct 1989 - Nov 2005
Resolved customer complaints regarding sales and service. Prepared budgets and approved budget expenditures.
Collaborated with Marketing and Network VP to resolve customer complaints regarding sales and service by formulating and recommending policies and programs to deliver exceptional customer service. Responsible for planning, development and marketing of sales promotions and sales activities for Government, Education and Medical industry.
Planned and directed staffing, training, and performance evaluations. Reviewed operational records and reports to project sales and determine profitability. Skills
Excellent communication - Expert
Conducted executive level performance reviews to insure customer satisfaction. Received numerous commendations from customers and management for providing outstanding service. Achieved 125% of customer satisfaction metrics.
Problem Solving - Expert
Selected by CEO of AT&T to build strategy that will move our company solutions to the Executive Level within Fortune 500 companies.
Strategy - Expert
Member of the Chairman's Strategic Leadership Team
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