Human Resource Project Management

JEFFERY WEST

**************@*****.*** 708-***-**** Chicago, IL 60628

Objective

As a Human Resource professional with five years of experience in Project Management, Retention, and Recruitment, my main goal is to secure a role where I can apply the diverse skills I have honed throughout my career. I possess the ability to rapidly absorb and retain extensive information, safeguard sensitive data, and collaborate effectively with both teams and on an individual basis. My commitment to delivering high-quality service ensures that I approach tasks with utmost attention and precision.

Skills

Human Resource

Project Management

Retention

Recruitment

Data retention

Confidentiality

Teamwork

Quality service

Attention to detail

Rapport building

Expectation setting

Coaching

Counseling

Termination notifications

Contractor management

Sourcing candidates

Caseload management

Interview preparation

Resume revision

Disciplinary counseling

Customer service

Safety procedures

Financial planning

Account management

Business acquisition

Strategic planning

Record keeping

Microsoft Excel

Professional experience

The Cheesecake Factory Chicago, IL

HR- Staff Relations Manager (Consultant)

03/2024 - 05/2024

Mediated conflicts between employees and facilitated effective resolutions to disputes.

Investigations were carried out to examine alleged misconduct and/or breaches of company policy.

All gathered data, encompassing witness statements, audiovisual recordings, employee interviews, and managerial testimony, is assessed and contributes to the conclusion of an investigation.

Upon conclusion of the investigation, a report detailing all findings is submitted, along with a recommendation to the General Manager regarding disciplinary action or termination.

Robert Half Staffing Firm Chicago, Illinois

Jr. Project Manager

10/2021 - 08/2023

Assisted the Project Manager with specific projects and assignments. Provided reports, updated client on-boarding tracker, processed tech/equipment orders, and utilized internal programs to maintain constant status on projects.

Monitored progress of projects on a daily basis and communicated updates to stakeholders.

Facilitated internal and client-based meetings.

Created and implemented a redeployment/retention plan which minimized candidate drop-off.

Led a compact team to ensure weekly uniformity in redeployment/retention activities and maintain consistent candidate numbers.

Robert Half Staffing Firm Chicago, Illinois

Employee Relations Specialist

07/2020 - 10/2021

Established rapport and defined expectations for contractors handling diverse assignments worth 1.5 million dollars annually.

Conducted coaching, offered counseling, and delivered termination notices as requested by the client.

Maintained comprehensive knowledge of contractors' job assignments and supplied historical data and payment information as required.

Maintained a contractor contact list ranging from 125 to 175 individuals.

Resolved conflicts between staff members through mediation or other methods of dispute resolution.

Robert Half Staffing Firm Chicago, Illinois

Recruiter

08/2018 - 07/2020

Candidates were sourced for job requisitions using CareerBuilder, LinkedIn, Indeed, and the company's internal system, Salesforce.

Handled a caseload of 20-30 candidates concurrently on assignment.

Sourced and recruited candidates for financial roles within Fortune 500 and 100 companies.

Assisted candidates from the point of presentation of a job opportunity to the end of the candidate's assignment.

Prepared candidates for interviews, supplied questions for them to ask interviewers, offered tips for responding in interviews, revised and reformatted resumes, and provided counseling and coaching for candidates on disciplinary infractions.

ExpressJet Airlines Houston, Texas

Regional Flight Attendant/ Administrative Assistant

08/2011 - 06/2018

Communicated with the pilot staff through email or phone to provide details on upcoming training, medical certification, and documentation required by the airline for compliance.

Troubleshot issues and supported the Chief Pilot daily to ensure smooth operations.

Provided exceptional customer service to all passengers on board the aircraft, ensuring their safety and maintaining up-to-date and accurate knowledge of policies and procedures, adhering not only to company standards but also to FAA regulations.

Conducted safety demonstrations and briefed customers seated in the exit rows, while also identifying passengers with special needs and unaccompanied minors.

Continuously monitored passenger activities during flights to detect any suspicious behaviors or potential security threats.

Education

University of Illinois Urbana, Illinois

Bachelor of Arts in English (Rhetoric)

05/2009

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