Customer Service Supply Chain
Resume:
BETTY GRAHAM
SKILLS
• Critical Thinking
• Customer Service
• Trustworthy
• Resourceful
• Analytical
• MS Office/Access
• Self Aware
• Problem Solving
• Negotiation
• Multitasking
Written and Verbal Communication
Skills
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CITY
Katy
STATE
TX
ZIP
77449
STREET
5714 Adelaide River Drive
FURNITURE REFURBISHER
I save second-hand furniture from our
landfills by re-creating it to extend its'
Organized Supply Chain Analyst skilled in assessing client needs and cultivating compelling solutions. Well-trained decision-maker with focused attention on detail and drive to manage order flows with expert precision. Offering exemplary client relationship and support skills. WORK HISTORY
June 2022 - Current
Lead Customer Service Associate Home Depot, Katy, TX January 2005 - July 2020
Lead Acquisition Analyst California Department of Transportation
(Caltrans), Sacramento, CA
Use problem solving skills to resolve customer service special order issues by gathering and analyzing data to provide solutions
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Established rapport with clients by actively listening to their needs and personalizing interactions.
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Consistently met performance metrics in call handling, fostering a high- quality service environment.
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Facilitated open communication between team members and management, fostering a positive work culture built on trust and transparency.
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Coached junior associates on best practices for managing difficult situations, boosting overall team performance.
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Drove sales growth by identifying upselling opportunities during customer interactions and promoting additional products or services when appropriate.
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• Initiated, drafted, assigned, approved, and managed invitation for bids.
• Renewed,amended and executed service contact's lifecycle Successfully awarded and executed 450+ service contracts totaling more than $37,000,000,000
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• Drafted, reviewed and revised contracts for accuracy and completeness. Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
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Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
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Enhanced client relationships by providing exceptional support during the contract negotiation process.
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Tracked contract milestones and updated stakeholders to facilitate project progress.
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Updated policies and procedures to ensure compliance and to be easily accessible to employees.
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Facilitated communication between involved parties to enable timely contract sign-off.
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Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
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Developed training materials to unify contract management processes and procedures.
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CONTACT
Katy, TX 77449
*************@*****.***
Bold Profile
usefulness in the everyday lives of
people. I use my creativity to restore
gently used furniture that is built to last
and be beautiful and deliver it to our
customers at an affordable price. My
background in Sales, Customer Service,
Detail Oriented, Vendor Management
and Microsoft Word, Excel, Powerpoint
and Social Media Improve visibility for
my brand and products.
EDUCATION
Expected in December 2024
Business Administration Degree
Lone Star Community College System, Katy, TX
GPA: 3.67
Contact this candidate