Customer Service Computer Systems

Lance G. Powell

**** ***** **** ****, ******* Fork, UT 84660 ***************@*****.*** 817-***-****

Exceptionally qualified professional with over 15 years’ experience. This experience includes knowledge of leadership programs, time management, analytical skills, and many different computer systems. Seeking to obtain a position within an organization where I can use my skillset to benefit the workplace and the company’s interests.

Skills & Abilities

Excellent customer service

Experience of working with R, SPSS, Azure, Tableau, Python and Power BI

Proficient with Microsoft programs: Word, Excel, PowerPoint, Outlook, Teams.

Knowledge of Army logistical computer systems: SARSS, ULLS-G

Analytical skills

Time Management skills

Experience

Yard Forklift operator, FDS Fencing Distribution Provo, Utah 2020-Present

Organize product on pallet according to customer requests, all product on pallet will be shipped across the United States.

Ensure all material on the pallet is properly secure and in good condition.

Perform vehicle maintenance on all forklifts at the start of the day.

Clear all debris and trash off the ground to not affect the forklift or the pallet stabilization.

Wrap pallets that are exposed to the elements to protect it from possible damaging products and prevent molding.

Load and unload all pallets coming in and going out as situation determines.

Warehouse Operator, Gardner Denver Forth Worth, TX 2017-2020

Assist in researching all products to determine what they are and where they go.

Perform physical inventory management of all products and materials within the warehouse.

Follow up with all customer’s discrepancies to find solutions and send new products to the customer.

Pick all customer orders, ensuring the correct quantity and the best product will be sent to the customer.

Once customer orders are picked it will need to be verified and prepared to be shipped by wrapping pallets in foam and plastic for safe travel.

All international customer orders require international customs paperwork, all needs to be filled out completely and correctly.

Would drive company truck to multiple locations to pick up and drop off pallets.

Load large loads heading to Canada, load outbound truck loads for less than truck load carriers.

Keep the warehouse clean and orderly, collect trash and pallets in racks.

Senior Warehouse Technician, General Dynamics Salt Lake City, Utah 2015-2017

Organize products on the shelf according to first in first out.

Receive and unload trucks, putting products away in correct locations.

Load trucks according to project area listings.

Track all orders to the project, every order corresponds to specific areas within project area.

Inspect and perform vehicle maintenance for the forklifts.

Track and record any damaged material and submit reports to management.

Team Lead Shift Lead, Americold Logistics Salt Lake City, Utah 2010-2014

Lead daily stand-up meetings to give out assignments and discuss the workload for the day.

Lead a team of twelve employees and make sure all work effectively and effectively.

Responsibility for three major accounts for all the picking, shipping, and date expiration.

Operate multiple types of standing forklifts throughout the shift.

Pick pallet orders stacked stable and correct quantities.

Load trucks for customer orders all go on Less Than Truck Load watching for weight and damages of every pallet.

Unload trucks, process and tag all pallets matching product and expiration dates followed with placing product in racks of warehouse.

EDUCATION AND TRAINING

Bachelors in business management University of Phoenix 2013-2017

Masters in business Analytics Grand Canyon University 2022-2024

High School diploma Spanish Fork High School 1996-1998

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