Technical Support Representative

Cleofe Munz

Mobile No: 619-***-****

E-mail: ******.****@*****.***

Current Residence: San Diego, CA

SUMMARY

- 8 years total working experience, skilled- professional with core strength in cultivating client relationship.

PROFESSIONAL EXPERIENCES

Industry: Office jobs, Customer Service

I. RC Operator Junior, SMS Infocomm, s.r.o.

( March 27,2023 -August 31, 2023 )

●Ability to inspect products thoroughly.

●Performed testing on intended products.

●Reporting product issues and findings.

●Did data input when required to store the information.

●Followed instructions and operational procedures.

●Met and exceeded KPI defined to meet the business and operational requirement.

●To maintain and organize test tooling and mockup.

●To keep and maintain tooling in good condition.

●To make sure to follow the 5S standard.

I.Technical Support Representative, AT&T GLOBAL NETWORK SERVICES CZ.

(March 22, 2022 - May 30, 2022)

As a technical support representative, it was my duty to troubleshoot customer technical problems, resolve issues related to televisions, modems, internet, networks, etc.

I. Proofreader, Lexical Computing CZ

(July,2019 – October,2020)

- As a proofreader, it was my duty to perform all essential job functions and duties, especially proofreading dictionary examples in Filipino (Tagalog) to English.

- Read and evaluate written text for grammatical and typographical error,

catch spelling, grammar, and punctuation errors.

- Review and edit the final version of Filipino (Tagalog) to an English dictionary before it was presented to the clients.

- Ensure the project is completed within set time constraints.

I.Accounting Assistant, Shopwise Corporation Philippines (2009-2014)

Solving any problems in the cash allocation process.

- Primarily responsible for the timely and accurate allocation of incoming/outgoing payments.

- Manage payments and other documents in the accounting company system.

- Provide a positive customer experience with fair, friendly, and courteous service.

- Resolve customer issues and answers inquiries.

- Ensures that cash register is balanced.

Skills

- Proficient MS Office applications such as Excel and Word.

- Knowledge of general office procedures and governance.

- Ability to adapt new environment fast and efficient, reliable and effective Team player.

- Ability to work independently and as a part of a team.

Language Skills

English Advanced

Czech Proficient – A2 level

Filipino Fluent

EDUCATION

2002-2006 Bachelor of Technology Major in Foods and Service Management. Sorsogon State University.

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