Customer Service Business Development

MICHAEL LEONARD

Grosse Pointe Farms, MI ***** ******************@*****.*** 313-***-****

CPI NACHI24031108

Including Septic and Well certifications

PROFILE OF QUALIFICATIONS

Structures Components Systems

Standards Compliance Documentation Report Writing

Communications Presentations Client Relations

Customer Service Sales Business Development

Project Management Team Collaboration Leadership

Entrepreneurial Spirit Business Savvy Adaptable & Flexible

Performance Driven Goal Oriented Results Focused PROFESSIONAL EXPERIENCE

Personal Hiatus, Remote – GROSSE POINTE FARMS, MI 2020– 2024

Maintained positive outlook while facing adversities that prompted unforeseen move back to Michigan. Handled numerous personal family matters (i.e. ill parent / sibling accident). Agent, NEW YORK LIFE – SUNRISE, FL 2015 – 2018

Directly engaged and collaborative with up to 50-clients per week to review and recommend options.

Successfully met client’s changing needs by routinely conducting annual reviews of existing coverage.

Delivered best-in-class service while leveraging resources to secure new business.

Awarded ‘Top Producer’ 3x.

Sr. Solutions Consultant, U.S. IMAGING SOLUTIONS / DEX IMAGING – DAVIE, FL 2012 – 2015

Confidently presented product line to end users and developed referral network to cultivate loyal client base.

Created targeted strategies to develop and expand existing client sales – increased monthly sales by 30%. Sr. Account Executive, RICOH USA INC. – WEST PALM BEACH 2009 – 2012

Successfully transformed under-performing market to exceed revenue goal within first three months.

Exceeded annual revenue quotas by meeting 1:1 with clients and riving networking / marketing efforts.

Effectively marketed at trade shows and sales conferences. ADDITIONAL BACKGROUND

Owner Operator, CREDIT CARS, INC. – DETROIT, MI - 1990-2004 Regional Sales Manager, EXCEL SPORTSWEAR – TRAFFORD, PA - 2004-2009

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