Team Member Night Shift
Resume:
Profile Summary:
Over *.* years of US Health care (Insurance) Quality and Operations experience.
Closing Skills, Prospecting Skills, Presentation Skills.
Adept at workforce management, maintaining healthy employee relations, handling employee grievances thus creating an amicable & transparent environment.
Proficiency in assessing as well as recognizing, respecting & nurturing the creative potential of each resource using different sources of evidence.
Possesses strong communication, interpersonal, analytical ability, people management and leadership skills.
Expert planning, scheduling, and management skills.
Strong leader adept at motivating teams to surpass business goals and client expectations.
Exceptional communication, interpersonal, organizational, and presentation skills.
Core Competencies:
Develop the strategic plan to compete the main competitor in the region.
Flair for adopting emerging trends and addressing industry requirements to achieve organizational objectives and profits.
Ensuring maximum customer satisfaction by achieving performance parameters delivery & quality norms.
Planning for future operations and growth.
Involving all Team member company other activities (Planning for Annual functions other activities also etc.
CAREER SCAN
DST Worldwide Services India Private Limited December’2013 – Present
SME (Subject Matter Expert) – Operations
Highlights:
Essayed a key role in:
Training & Stabilizing1 new processes with a team size of 10 members each.
Learned the processes quickly without having any prior knowledge on the subject.
Involved in:
Achieving company and client goals.
Create and implement monthly strategic plans (Performance) to improve issues within the team.
Maintained a constant score of performance.
Mitigate risk of failure before it can occur and hence keep performance with acceptable control limits.
To monitor and improve statistical data for productivity & accuracy.
To participate in initiatives for continuous process improvements.
Involving all Team member company other activities (Planning for Annual functions other activities also etc.
Working with Recreation Committee For employees other activities.
TriZetto India Pvt Ltd October 18th, 2010 – December 10th-2013 – Quality Analyst
Key Responsibilities:
Understand client’s requirements and conduct preliminary market research in the US Health Insurance sector.
Quality Reports / Daily / Weekly / Monthly and share the feed to Team member every day
Setup meetings between client decision makers and company’s practise leaders.
Accountable for achieving targets as per the business plan
Manage entire business operation such as sales, marketing, sourcing, logistics, finance etc. on daily basis.
Planning for future operational growth.
Customer Relationship Management:
Developing relationships with key decision-makers in target organizations for business development.
Managing customer service operations for rendering and achieving quality services.
Managing customer centric operations & ensuring customer satisfaction by achieving delivery and quality norms.
TRAININGS
oSuccessfully completed English Type with Speed 40-50WPM.
oSuccessfully completed MS-CIT course.
o Successfully completed Microsoft Excel
Bapu Bankar
Hissa# 202, Kanifnath Nagar, Near Savali Society, Devachi Uruli-412308.
**************@*****.***
PROFICIENCY FORTE
-Prospecting
-Planning and Strategy
-Operational Excellence
-Client Retention
-Customer Relationship Management
-Business Development Planning
-Management & Research
-People Management
-Transition Management
-Service Delivery Management
ACADEMIA
-Degree in BA
University of Pune
ACHIEVEMENTS
-Employee of the Quarterly 2014
-Client Appreciations Emails
-1 Vertical movement promotions to second-line.
-Recognized as Employee of the month for One consecutive months
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