Account Manager

E r i n K u r t z

*** *** ***** ****** ****** River, MD 21220 443-***-**** *********@*****.***

E x p e r i e n c e

December 2014 – February 2024

Nextgen Healthcare AR Management Hunt Valley, MD September 2009 – August 2014

Professional Accounts Management Services Account Manager Catonsville, MD S k i l l s

• Strong organizational skills: able to effectively prioritize work daily, maintain corporate compliance, excellent multi- tasking skills, and the ability to follow-up on opened items in a timely manner.

• Excellent communication skills, both written and verbal, with patients, providers, insurance carriers, and management.

• Strong computer skills, including expertise in database management, MS Office applications such as Microsoft Word, Excel, Outlook, and Teams.

• Extremely skilled in team building and morale boosting, along with adapting to projects and resolving issues independently.

• Proficient in Nextgen, eFR, Availity, Trizetto, eLearning, PolicyStat, Securelink, Salesforce, Okta, Smartsheet, eFax, etc. J o b R e s p o n s i b i l i t i e s

• Audit accounts to determine status and appropriate action required from workflow generated from practice management system. Documented accounts according to standard operating procedures.

• Researched and followed-up on denials and requests for additional information utilizing denial management reports and insurance correspondence. Proceeded to resolve issues through written appeals, insurance websites, or insurance phone calls.

• Communicated with payers about re-filing claims that were underpaid based on physician’s or facility’s contract.

• Collaborated with management to identify payer trends and non-payment issues.

• Identify, verify, and document account adjustments according to established policy and procedures.

• Ensure service level and productivity were met as it relates to reimbursement of accounts, resolution of tasks, and response to inquiries.

• Comprehensive understanding of explanation of benefits to ensure payment accuracy and compliance.

• Maintained a positive working relationship with provider by providing superior customer service. E d u c a t i on

May 2008

Bachelor’s of Science – Elementary Education Towson University – Towson, MD A d d i t i o n a l I n f o r m a t i o n

I have trained new hires, managed teams for special projects, became Maryland Medical Assistance office specialist, and worked for providers who bring in $20-$27 million per month. I have knowledge about Medicare, Medicaid and Commercial insurance companies. Prior to working in AR management, my profession was teaching. Due to my education, I have strong leadership and organizational skills. I was the one who lead team projects, presentations, and training seminars. I was also the office festivities planner who planned special lunches or birthday celebrations and created/maintained a friendly working environment.

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