Customer Service Team Lead

TAMARA DRAYTON

** ********* ****, ******** ** 437-***-**** Tamaradrayton @hotmail.com

OBJECTIVE: To obtain a position, where I can utilize my interpersonal skills obtained from previous

experience.

SUMMARY OF SKILLS:

* Punctual, reliable and hardworking

Good communication and task management skills

Fast learner, able to grasp new systems and procedures quickly

Adaptable to new settings and changes within the work environment, reliable and creative

Able and willing to learn and work independently

Team player; capable of working under minimal supervision

Developed leadership skills through taking on new task and initiatives

RELEVANT EXPERIENCE

Customer Service

* 4+ years of combined experience as a Customer Services Rep. and Team Lead

* Exhibit excellent communication skills

* Handled invoices and transactions with accuracy

* Answered clients questions courteously and accurately and with appropriate resource

* Maintain general cleanliness of office and warehouse environment

Provided fast and efficient service to customers

* Trained new employees on company policies and procedures

House Keeping

* Independently cleaned and prepared hotel and hospital rooms in a timely fashion

* Maintained, cleaned and organized works space including a house keeping closet and cart

* Ensured all rooms in assigned areas stay fully supplied with toiletries and other supplies. Along with

maintaining an adequate amount of inventory for visitor request

* Successful multitasking while remaining professional

EMPLOYMENT EXPERIENCE

Sodexo - Brampton Civic Housekeeper 2023

Global Bedding Solutions Customer Service Rep. 2019 - 2022

SCI Logistics Team Lead - Picker/Packer 2016 - 2019

Ramada Inn Cashier/Food Preparation 2011 -2016

EDUCATION

Central Peel Ontario High School Diploma Brampton, ON

CERTIFICATION

Toronto School of Business Certificate of Computer Software Toronto, ON

REFERENCE AVAILABLE UPON REQUEST

Contact this candidate