Public Relations Customer Service

Olga Dvornikova

Content Writer, Marketing, & Customer Service

******@*****.*** ● 610-***-**** ● 723 Iris Lane, Media PA

Experience Summary, Writer & Editor: Excellent detail-oriented, resourceful individual with 7+ years experience in various communications environments including editorial, research, marketing, and public relations. Proficient in writing, editing, administrative skills, and accounting basics. Proven ability to work individually with deadlines and in a team environment. Seeking a position where my written, verbal, organizational, and problem solving skills can be utilized.

Experience and skills includes: proofreading, web content writing, marketing, quality assurance, ability to prioritize work and work with deadlines. Experience working as freelance/consultant, individually and in companies, in an office team. Ability to communicate both verbally and in writing. Good Knowledge of Microsoft Word. Previous experience with CMS systems (including WordPress), and HTML. Previous experience with InDesign, QuarkXPress, formatting: AP, APA, AMA, and in-house style guides.

EDUCATION

Certificate Student, Wesleyan University, Coursera Online Sept. 2022 - Apr.2023

•Certificate achieved, completion of three online courses in Psychology concentration: Introduction to Abnormal Psychology, History of Psychology, Creating Behavioral Change

Art Therapy Student and Practitioner May 2013 - Aug. 2013

Trauma-Informed Practices Institute Learning Center, Chicago

•Took Online Art Therapy + Happiness, theory and techniques

•Taught art making techniques to student to help with emotional regulation, visual expression and creative discovery.

Restorative Counseling Student, International Institute of Restorative Arts October 2009

•Took online and in-person training that emphasized beginner psychology material.

•Studied a restorative counseling seminar, restorative conferencing with children and adults.

Temple University, Philadelphia, PA

Bachelor Degree: Communication Arts June 2006

•GPA: 3.46/4.0; Graduated Cum Laude, Journalism, Advertising, and Public Relations (JPRA)

•Kappa Tau Alpha National Honor Society in Journalism and Mass Communication

•Organizing Officer and seasonal president, Temple Toastmasters

•Public Relations Directing Officer, The MIR Club

Delaware County Community College, Media, PA May 2004; Sept. - Dec 2015

Associates of Arts: Communication Arts, Graduated with Honors

New Choices Career Development Program

•Introduction to Microsoft Word, Excel, PowerPoint 2010

•Introduction to Photography, Developmental Psychology

EMPLOYMENT & PROFESSIONAL EXPERIENCE

Blogger, Content Web Writer, Marketing, Self, Media, PA Jan. 2012 - Dec. 2014, June 2018 - Present

•Proofread, edited, and wrote original content for blog, companies, and individuals

•Gathered information and selected reputable sources for the content produced

•Watched informational webinars to self-educate about health topics

•Followed style guide requirements in produced writing pieces

•Maintained accurate notes and followed project specifications on deadline

•Translated documents when client needed translation in addition to editing and proofreading

•Managed documents with software and backup, and provided invoices for billing

•Performed online research marketing, and public relations web build-out

•Contributed writing, editing, proofreading, and marketing services for The Stuzo Group and Best Friends Network Society.

TJX Store Associate, Marshalls. Glen Mills, PA Mar. — May 2018

•Sorted store merchandise on sales floor and organized items according to accurate, correct size

•Organized and unpacked merchandise in storage and fixed broken equipment

•Assisted customers in finding items in the store and answered questions

•Brought unpackaged merchandise to store floor for store display

Teacher’s Assistant, Delta-T Group, Bryn Mawr, PA Jan. — April, 2015

•Earned appropriate certificates required for working with toddlers in School District.

•Assisted Elementary School teachers with children in a daycare classroom setting.

•Helped lead teacher with IEP goals for special needs toddlers during classroom.

Content Web Writing, The Creative Group, King of Prussia, PA Oct. — Dec. 2011

•Wrote customer-focused websites for national advertiser, Yellowbook at their in-house creative department.

•Created business profile pages, 4-5 page sites, with features of special deals, products and services after conducting interviews with business owners.

•Communicated with various departments, kept accurate notes, and problem solved for customers.

Copywriter Jr., United Healthcare Group, Horsham, PA Nov. 2010 — Apr. 2011

•Performed copy writing and copy editing duties for the leading nationwide insurance provider, using Adobe Acrobat and ECM software.

•Verified database documents, as well as created direct mail and inquiry marketing letters according to the copy department’s in-house marketing campaign for Medicare Supplement clients consisting of AARP members.

•Prepared nationally distributed copies of marketing and advertising letters for filing with specific states.

Quality Assurance Associate, Intertek NSTL IT Company, Blue Bell, PA May 2010

•Prepared devices for testing and tested the devices daily according to specifications.

•Performed QA testing and translation services in an IT environment for NSTL / Intertek.

•Worked with company software, read corporate communications, worked with deadlines

Web Content Writer, Benefit Allocation Systems, King of Prussia, PA Dec. 2008 — Apr. 2009

•Created relevant and written content to promote authority of the company on the web

•Edited and proofread both regular and marketing documents and web materials

•Wrote a case-study about a cost-effective investigative insurance service

•Edited client logos for web display to create updated web portal for client

Marketing & Editing Associate, Team and Dream, Malvern, PA Jan — May 2008

•Edited Team and A Dream book for correct grammar, punctuation, clarity and logical sentence structure.

•Assisted with client marketing for an online start-up business advisor by collecting data from online market research sources.

•Contributed marketing collateral including reviews of technical IT software.

•Called and corresponded with media, securing newspaper coverage for public event.

•Wrote and worked on IT online quiz about business partnering, editing the layout and color use

•Coordinated with development team on use of HTML and CSS, and provided feedback for future improvements of an online space.

Editorial Assistant, Current Medicine Group, Philadelphia, PA June — Dec. 2007

•Contributes to the development of several monthly and bi-monthly medical journals

•Ensured and verified submitted manuscripts had appropriate format, length, and completeness.

•Worked with each contributing author to meet deadline for each medical journal

•Communicated with Editorial team of Sr. Editors about any journal concerns

Proofreader, Educational Testing Service, Ewing NJ Jan. 2007 — May 2007

•Proofread SAT, PSAT, and PRAXIS tests for scholastic testing organization.

Administrative Consultant, Readable Holdings Inc., Wayne, PA Sept -— Nov 2006

•Designed layout and edited formatting of book pages for future book project

•Communicated with manager about any tasks and changes to the projects

•Performed accurate data entry of accounting data with Quickbooks for accounts receivables

Editorial Intern, RT-Image, Valley Forge Publishers, Valley Forge, PA Oct. 2003 — March 2004

•Researched medical radiology news on PR-Newswire and wrote articles for the RT-image magazine

•Became published in five editions of the weekly national radiology magazine

•Proofread RT-Image magazine in spelling, grammar, punctuation, and style

COMMUNITY SERVICE/VOLUNTEER WORK

Volunteer, Democratic Party

•Completed orientation program for phone call volunteers, and called voters

•Participated in Harris phone volunteering, including Get out the Vote Sept.’24,

•Phone calls to voters for J. Fetterman PA campaign Sept. — Nov 2022

Non-Medical Volunteer, Compassus, Newtown Square, PA Aug. — Dec. 2016

•Completed orientation program for Hospice volunteers, visited elderly, hospice patients at nursing homes.

Volunteer Teacher: After School Program, Ukrainian Evangelical Baptist Church Sept. 2011 — May 2012

•Taught students in an after-school program: Language Level 1, Reading and Writing skills.

•Prepared a weekly lesson plan and provided snacks to students during break.

Volunteer Proofreader and UX, C.F.E.V.A Arts non-profit organization 2009 — 2010

Volunteer Public Relations Intern and Web Content Strategy, R. A. U. Arts Council 2008

RELATED SKILLS

•Experience writing with MLA, AP, APA and AMA style guides

•Good use of Microsoft Office: Word, Excel, PowerPoint

•Proficient usage of Adobe Acrobat, Adobe Photoshop, Adobe Bridge

•Proficient usage of InDesign, QuarkXPress, CMS, Hypertext Markup Language (HTML)

•Communicate verbally and in writing with coworkers and managers

•Phone skills experience, office receptionist and voter turn-out

•Excellent skills in writing, proofing, formatting, editing for style and grammar.

•Excellent research and translation of scholastic documents.

•Ability to speak two languages and translate documents in these languages

•Proficient in InDesign software and CMS systems including Wordpress.

•Previous work with websites content, ImageReady, web upload and coding HTML.

•Previous work with AP, MLA, APA, AMA style guides.

•Proficient use of Microsoft Office including Word, Excel, PowerPoint, Pages.

•Proficient knowledge of Adobe Acrobat (2011), Adobe Photoshop (2015).

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