Service Specialist Store Manager
Resume:
Alton Pundt
Pflugerville, TX *****
*******@******.**.***
Authorized to work in the US for any employer
Work Experience
Retail Service Specialist
O'Reilly Auto Parts-Round Rock, TX
January 2024 to Present
Was promoted to RSS. I am in charge of inventory of the hub. Making sure parts are put in correct areas so our team of pullers and sales staff can find them efficiently. I work with my store manager and the regional manager on items coming in. Making sure we have the space provided for incoming inventory. I mentor new staff parts pullers on the process of getting parts for our drivers that support over 56 stores in central Texas
Certified Parts Specialist
O'Reilly Auto Parts-Round Rock, TX
August 2023 to January 2024
Pulled parts for customer and commercial orders
Learned the Oriellys business process through training and hands on approach Senior Software Test Engineer
Cornerstone Technical Consulting-Austin, TX
April 2018 to December 2022
Helped manage a team of 10 testers for IBM's Power 9 & 10 servers. We did functional verification testing on the hardware before system test integrated their parts into the machine. Our mission was to check FSP/UPIC/SMP cable pulling to verify fault tolerance on the system. I took over the Op Panel testing on the first day on the job and was a key personal on getting that back on track.
• Collaborated with USA and India developers on defects/bugs and follow to resolution
• Negotiated with other test teams on machine reservations in order to increase productivity level when one team goes home, and another comes in for work.
• Was a key personal contact to work with hardware development when a machine needed an upgrade Staff Software Engineer-Integrated Software Systems Test INTERNATIONAL BUSINESS MACHINES-Austin, TX
2011 to June 2017
Manage $8M system budget plan for legacy and pre-GA hardware for IBM test organization representing three different IBM departments across United States and India. TCPIP test lead for 15 projects a year with Redhat, Suse, and Ubuntu Linux operating systems on IBM's P6/P7/P8 Power Servers. Find defects, notifying domestic and international developers with Bugzilla and Rational Clearquest, prior to becoming customer issues.
• Reduced system test budget by 20% by negotiating with test team leads by enhancing test plans, sharing resources among test teams, and verifying major OS/Hardware GA dates.
• Trimmed capital equipment requests by 30% by prioritizing equipment needs, evaluating return on investment of possible lab infrastructure purchases, and quantifying "Needs" vs "Nice to Haves"
• Participated with a team of 25+ Software Engineers across US, China, and India. We deliver over 15 projects/year in an integrated and complex IT environment consisting of 80+ IBM Enterprise Server Systems
• Served as team lead for TCPIP focus tests, designing the server to client strategy to find Linux kernel module and driver bugs for new and legacy I/O hardware.
• Exposed to Agile Methodologies even though IBM used waterfall method in our testing
• Virtualization of IBM power server into logical partitions(LPAR) for testing
• Evaluated TCP tests from Surge force.net Linux Test Project written in Unix shell language to find bugs Technical Enablement Specialist- Linux Technology Center Lab Team Lead INTERNATIONAL BUSINESS MACHINES-Austin, TX
2007 to 2011
Functioned as lead lab administrator for IBM Linux developers to test functional verification code assignments. Oversaw lab network infrastructure, electrical power planning, and chilled water cooling for large IBM Power Servers.
• Enhanced lab network with 90% uptime to 99.99% uptime by researching current lab infrastructure then making upgrades to increase bandwidth and reliability.
• Served as lead or backup administrator for 8 separate labs with 3000+ servers, ensuring test teams had reliable equipment and infrastructure for 365/24x7 99.99% uptime.
• Maintained Linux distro server for SUSE and RHEL weekly builds; verifying defect fixes on latest build of code and opening new regression bugs.
Technical Enablement Specialist- Linux Technology Center Lab Team Lead )
• Served as contact point for security record keeping and port scanning for lab equipment, verifying physical and virtual machines had the latest security software patches preventing network intrusion from viruses, worms, Trojan horses, and denial of service attacks.
• Led small team of contractors that setup lab machines for Linux developers worldwide was able to increase ticket tool lab requests from 60% to 100% efficiency with a 24 hour turnaround time.
• Created a spreadsheet of lab equipment's lab grid location, model/type/serial # and current owner/ user/team contact information. Instead of searching the whole lab physically which can take hours we were able to locate equipment within 5 minutes.
Enablement Specialist
INTERNATIONAL BUSINESS MACHINES-Austin, TX
2006 to 2007
Directed lab AIX (NIM) network install and infrastructure.
• Downloaded and converted AIX lpp files to network build images on lab NIM server. This allowed testers to verify software bugs faster and developers to drop code faster.
• Enhanced lab network with 80% uptime to 99.99% uptime by researching current lab infrastructure then making upgrades to increase bandwidth and reliability. Software Engineer- TCPIP / AIX Test Team Lead
INTERNATIONAL BUSINESS MACHINES-Austin, TX
2000 to 2006
Lead AIX TCP test team on Power 4/5/6 machines
• Led small team of co-ops and contractors for testing TCP functionality on AIX
• Directed consolidation of 7 test environments and 4 labs resulting in 20% reduction in operational cost Graphics Software Contractor
PSW TECHNOLOGIES / CONCERO-Austin, TX
1997 to 2000
Education
Bachelor of Science in (BS), Computer Science
SAINT EDWARDS UNIVERSITY - Austin, TX
1992 to 1997
Skills
• Ubuntu
• Linux
• Shell Scripting
• DNS
• TCP/IP
• Scripting
• Computer Networking
• Operating Systems
• DHCP
• Virtualization
• LAN
Links
https://www.linkedin.com/in/altonpundt
Contact this candidate