Moreno Valley Customer Service

Anabel Rodriguez

Moreno Valley, CA 951-***-**** LinkedIn

Education

Bayside Community Day School

● High School Diploma Moreno Valley, CA

Moreno Valley College Moreno Valley, CA

● Associated degree in progress

● Majoring in Math & Computer Science

● Expected to graduate 2026

Work Experience

Sunnymead Middle School Moreno Valley, CA

Think Together After School Program Leader Currently employed

● Manage a classroom of 30 plus 7th grade students providing snack time, lesson plans, and physical activity time

● Warmly welcome and greet 30 plus students and parents with a friendly and professional attitude

● Calmly and efficiently address any conflict or situation in the classroom and on campus.

● Record and document student attendance daily

Victoria’s Secret Moreno Valley, CA

Seasonal retail sales associate 10/22/2023 - 12/30/23

● Provided customers with personal assistance, addressing their inquiries and helping them make informed purchasing decisions

● Arranged and maintained visually appealing displays, ensuring products were neatly folded and organized

● Guided 50+ customers daily through the process of finding their ideal size and styles with a warm and positive attitude

● Operated POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow

● Supported the opening and closing of each shift, showing punctuality and teamwork

● Actively stayed informed about store’s latest sales and offerings and signed 150+ customers up for store’s loyalty program

In-N-Out Burger Moreno Valley, CA

Food service worker 3/2022 - 12/2022

● Operated drive thru services including taking orders, handling payment, and delivering food in a prompt but friendly manner

● Greeted customers and handled payments via a POS system

● Maintained clean dining areas, restrooms, and work stations by routinely sweeping, mopping, replenishing supplies, and disposing of garbage

● Worked with my team to maintain smooth operations and high standards of customer service during high volume rushes

● Swiftly and professionally addressed any customers complaints, escalating to management when requested

Sweets It Is Bakery Moreno Valley, CA

Bakery associate 11/2020 - 5/2021

● Warmly welcomed 20-30 customers per shift, providing prompt customer service with a friendly and professional attitude

● Maintained clean and organized inventory, ensuring an efficient store layout for customer access and satisfaction

● Worked with my team to maintain smooth operations and high standards of customer service during high volume rushes

● Swiftly and professionally addressed any customers complaints, escalating to management when requested

● Managed POS system transactions including cash, credit, returns and refund to guarantee a consistent and accurate cash flow

Skills

● Bilingual

● Customer service

● Adaptability

● Time management

● Work ethic

● Communication Skills

● Attention to detail

● Multitasking

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