Service Representative Patient

- © +1-916-***-****

CTO TES) cnet saciondama com

PATIENT/CUSTOMER REPRESENTATIVE

QO Sacramento, CA

A Customer/Patient Service Representative seeking a permanent position at a

ABOUT ME company that allows for challenges, opportunities, and growth. Stepping in

with a hard working and eager attitude, with no limits on my potential.

RELEVANT On the spot problem solver

Utilize company policies to determine the best course of action where procedures were not clear.

SKILLS Resolve patient issues and complaints relating to tests, schedules, and procedures.

Strong Delegator

Effectively communicate with patients and clients on what procedures to follow when resolving a

concern or issue.

Rely on coworkers and managers, handing off tasks to be finished

Methodical and Thorough

Diligently process specimens, input insurance and patient data, ensure all company policies are followed during

patient or client interactions.

Document patient/client interaction, procedures, complaints, logs, schedules, and reports

Fast Communicator

Make phone calls to clients and patients regarding scheduling, test information, and questions

Quickly communicate with team members on relevant information

Patient Attitude

Maintain patience when dealing with difficult situations or customers.

Continuously improving on mistakes.

Managing the attitude of team members daily.

Work in a fast-paced and high-intensity environment daily.

Work Quest Diagnostics - Patient Service Representative JAN 2024 - AUG 2024

History — octapharma Plasma - Phlebotomist JAN 2023 - DEC 2023

Granite Bay Golf Club - Outside Services Attendant MAY 2022 - NOV 2022

Hannibals Catering & Events - Event Lead/Server DEC 2018 - MAY 2022

Education Language

2021-2025 Sierra College English 5/5

Biological Sciences AS Degree Ukrainian 4/5

2023 Roseville Adult School - CalRegional

Phlebotomy License Russian 4/5

2021 CareerStep - Medical Scribe School Spanish V5

Medical Scribe Certificate

2016-2020 Visions In Education

High School Diploma

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