Customer Service Los Angeles
Resume:
Kimberly Eaton
**************@*****.*** 323-***-****
PROFESSIONAL SKILLS
Over 10 years of wide sales floor merchandising, customer service, and warehouse experience
Well organized, positive, and self-motivated, being able to complete tasks unsupervised
Excellent knowledge of business principles and practices
Strong written and oral communication skills
Exceptional customer service skills
PROFESSIONAL EXPERIENCE
Chrysalis Enterprises (Project Room Key) Los Angeles, CA
Disaster Service Worker 12/1/2020 – Present
●Inform and support participants in temporary housing by providing meals, toiletries, and resources
●Coordinate with team members to efficiently service participants and document daily work completed
●Deliver outstanding customer service and guest supervision, often helping those who need the extra accommodations
●Clean and sanitize commonly touched surfaces, such as handrails, doorknobs, and water fountains
Goodwill La Puente, CA
Project Client Support 08/24/2020 – Present
●Assisting with client intake, conducting new client orientations, and providing room assignments
●Ensuring clients have phone access and maintaining contact with assigned clients at minimum 2x/daily to check in on client’s needs, provide essential items, and coordinate care
●Coordinating and supporting client through the discharge process, including handling discharge planning
●Providing education and information to clients about COVID-19 and how to manage any unpleasant emotions they are experiencing due to being isolated
●Providing meals to clients and coordinating with the Program Manager to ensure seamless meal delivery
●Triaging for appropriate intervention (nursing, mental health, supplies, food, etc.) as necessary and supporting team of staff with utilizing de-escalation skills in the event a client becomes escalated
●Logging all client interactions and supplies provided
Goodwill(Project Room Key) Los Angeles, CA
Disaster Service Worker 07/1/2020 – 12/15/2020
●Provided support of emergency operations by assisting participant intake, answerin.lm my my.
●g participant’s questions, and provided information for meals, toiletries, and resources
●Coordinate information about the disaster or available public services, and other activities needed to effectively respond to the hazard in the community
●Assist with support functions at disaster site
Aerotek Los Angeles, CA
Transport Specialist (Cedars-Sinai) 08/24/2020 – 10/15/2020
●Unloaded, opened, and inspected all products for damages and properly sorted orders
●Conducted inventories to ensure all materials remained stocked
●Properly packaged all products to ensure safe delivery, while maintaining an accurate pace to ensure all products were shipped on schedule and without delay
●Maintained cleanliness of shipping stations and inspection areas to ensure a clean and safe work environment
First Step Staffing Torrance, CA
Warehouse Associate 07/16/2020 – 08/20/2020
●Examined shipment contents and compared with records, such as manifests, invoices, or orders, to verify accuracy
●Requisitioned and stored shipping materials and supplies to maintain inventory of stock
●Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials
●Packed, sealed, labeled, and affixed postage to prepare materials for shipping, using hand tools, power tools, or postage meter
●Recorded shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, and recordkeeping purposes
Walmart Las Vegas, NV
Store Associate 11/2018 – 12/2019
●Provided excellent service to guests, both face-to-face and by supporting sales floor teams
●Managed the POS system finalizing sales and accepted payment through cash, check and credit card in while insuring accurate transactions
●Maintained a clean, organized, and presentable store
●Organized, restocked, and ordered product for the store
The Ritz -Carlton Chicago, IL
Housekeeper 08/2018 – 09/2018
●Maintained pushcart with linens, towels, toilet items, and cleaning supplies, to stock all rooms
●Disinfected equipment and supplies, using germicides or steam-operated sterilizers
●Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards were met
●Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas
●Observed precautions required to protect hotel and guest property and reported any damage, theft, and found articles to supervisors
AT&T/Direct TV Los Angeles, CA
Customer Service Associate 06/2016 – 08/2016
●Built customer confidence by communicating with customers about their concerns and issues
●Established relationship with business owners and professionals
●Conducted outbound calls to business owners to provide information about services and pricing
●Represented the brand with the utmost professionalism and courtesy
●Built value by offering tailored and thoughtful solutions to fit each business need
Remedy Staffing Los Angeles, CA
Case Packer 11/2002 – 12/2008
●Examined shipment contents and compared with records, such as manifests, invoices, or orders, to verify accuracy.
●Requisitioned and stored shipping materials and supplies to maintain inventory of stock
●Prepared documents, such as work orders, bills of lading, and shipping orders, to route materials
●Packed, sealed, and labeled materials for shipping, using hand tools and power tools
●Recorded shipment data, such as weight, charges, space availability, damages, and discrepancies, for reporting, accounting, or recordkeeping purposes
Krispy Kreme Gardena, CA
Processing Specialist 11/2002 – 01/2003
●Produced doughnuts that meet Krispy Kreme standards
●Prepared all ingredients necessary for doughnut production – brew, dough, glaze, fillings, and icings – using the correct formulas
●Completed a proper production schedule on a regular basis, always seeking to minimize waste.
EDUCATION
Senn High School Chicago, IL
High School Diploma
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