Customer Service Representative

Luz Garcia

Customer Service Representative

**** ********** *****

Farmers Branch, TX 75234

214-***-****

**************@*****.***

EXPERIENCE

The Maul-Located inside former high school,-Retail Customer Service

Senior year 2015-2016

-Cash handling

-Inventory and restocking

-Effective communication with customers

The CMI Group-Plano TX,— Collections/Customer service September 2016 to August 2017

Collections for a telecommunications call center.

-Outbound/Inbound collection calls -De-escalated and resolved issues by providing excellent customer service based on the extensive knowledge of the services rendered and the company regulations.. Southern Grace Apparel-Carrollton TX —

Receptionist/Customer service

January -February 2020

Answering calls, emails and messages

Making and pulling orders

TWO USA - Transportation Coordinator/Shipping

Coordinator

In charge of all product being delivered to the customers by scheduling drivers for deliveries. Routing out the drivers map within D.O.T standards. In charge of booking LTL and ground shipments.

Other-

-Some cold calling and phone sales experience

-Childcare

-Housekeeping

EDUCATION

RL.Turner, Carrollton TX — High School Diploma

2016 Graduate

Courses taken included Business, Human Resources, and Marketing. Professional and Personal References available upon request. SKILLS

●Bilingual (Fluent in English

and Spanish)

● Fast learner

● Detail oriented

● Self Motivated

● Communication

● Problem solving skills

● Adaptability

● Time management

AWARDS

DECA award for

Entrepreneurship Innovation

project

LANGUAGES

English and Spanish

DECA— is preparing and emerging leaders and

entrepreneurs to be college and career ready

Innovation Project competed and won at district competition, and competed at State.

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