Administrative experience
Resume:
Jacqueline
Saen
Results-driven administrative professional with a
proven track record of managing office
operations and delivering exceptional customer
service. Experienced in streamlining workflows,
coordinating appointments, and ensuring
efficient administrative processes. Seeking an
administrative role where I can leverage my skills to contribute to organizational success and
provide top-notch support.
Contact
Address
Los Angeles, CA 90026
Phone
*********@*****.***
Skills
MS Office (Word, Excel,
PowerPoint, Outlook) on
Mac and PC
Exceptional customer
service and effective
patient interaction skills
In-depth understanding of
medical terminology and
HIPAA guidelines
IT support and
troubleshooting proficiency
for software and hardware
Skilled multitasker with strong
organizational capabilities
Work History
Lead Administrative Coordinator
LA IVF Clinic
Orchestrated front office operations, ensuring
seamless patient treatment experiences
Accurately documented patient interactions in
the electronic medical record system
Conducted basic laboratory tests, including
blood draws and specimen processing
Achieved consistently high ratings for phone
calls and customer satisfaction
Proficiently managed appointment
scheduling, confirmations, and insurance
eligibility checks
Maintained up-to-date demographic charts,
effectively routing calls/messages to medical
staff
Provided bilingual (English/Spanish) translation
services for patients and medical personnel
Implemented efficient inventory management
and maintained office cleanliness
Adhered rigorously to HIPAA guidelines for
patient confidentiality.
2019-01 -
Current
Administrative Specialist
Marvin C Lee Chiropractic Clinic, Los Angeles, CA
Skillfully supervised, trained, and fostered
positive employee relationships
Managed diverse office tasks, including phone
2017-01 -
2019-01
Detail-oriented approach
complemented by a
positive and proactive
attitude
Comprehensive experience
in billing, payments,
pre-authorizations, and
insurance verification
Scheduling and calendar
management
communications, appointment coordination,
payment processing, and patient interactions
Led billing and insurance verification
processes, ensuring an organized office
environment
Collaborated with the doctor to enhance
patient experiences and treatments.
Office Assistant/Administrative Aide
Advance Therapy Institute, Los Angeles, CA
Efficiently managed multi-line phone systems,
appointment scheduling, and payment
collection
Assisted therapists with treatment procedures
and maintained treatment rooms
Recorded vital patient information and
organized patient charts
Contributed to bookkeeping, bank deposits,
and administrative upkeep.
2014-01 -
2017-01
Education
High School Diploma
Belmont Senior High School
2005-05 -
2008-05
Contact this candidate