Customer Service General Manager
Resume:
**** ******** ***** ****** * Widmer
Germantown, TN
Cell: 901-***-****
************@*********.***
(Continued on next page)
SUMMARY
Self-Motivated sales professional with a proven history of driving sales in the Retail field while providing exceptional customer service.
QUALIFICATION SUMMARY
30 years of retail experience in all aspects of the business.
Self motivated with a clear understanding of all aspects of running a successful retail business including driving sales, hiring, training, and motivating associates.
Strong business acumen.
Strong ability to multi task and give direction to improve sales and customer shopping experience.
Strong communication skills-both verbal and written.
Strong computer skills.
EMPLOYMENT HISTORY
Increased sales 47% from 2010-2016.
Hired and developed 3 Assistant Store Managers to be promoted to a General Manager position within the company.
Regional GM of the year 2012.
Lead entire company in Key Metrics 2012 and 2016.
Maintained a shrink level < .30 on a goal of <.60 for 2010-2016.
Loss Prevention Audits were consistently above company standards. Golf Galaxy/ Dick's Sporting Goods, Memphis, TN
Store Manager
2005 - 2010
Responsible for the daily operations of the building including sales, staffing, training, inventory control, and maintaining store standards to provide our customers with an exceptional shopping experience.
Received Customer Service Store of the Year Award for 2007
Accomplished a .24% vs. .50% goal for shrink in 2008.
Increased sales by 15% to LY for 2009.
Consistently score high marks on internal and districts LP audits.
Consistently score high marks on Customer Service Surveys. Fedex Office, Germantown.Tn. 2017-Present
Responsible for the daily operations of Fedex Office Location in Germantown,Tn.. My responsibilities include hiring and training of Team Members, Developing staff, Sales, Shrink, and maintaining a high level of standards to provide our customers with an exceptional shopping experience in our store. Dunham’s Sports, Millington,TN. General Manager 2/17-11/17
.Responsible for hiring and training 5 Managers and a team of 35 associates to assist in a new store set up to company standards. Trained staff in product knowledge,store standards, shrink awareness,and customer service with a goal to drive sales and provide exceptional customer service.
Golfsmith, Memphis,TN
Store Manager 2010-2016
Responsible for leading the team to provide exceptional customer service. I was responsible for the daily success of the store which included sales, hiring, training, development of staff, shrink, and maintaining a high level of standards for our customers to enjoy their shopping experience.
Gerard M Widmer
7904 Woodleaf Drive
Germantown, TN 38138
Home: 901-***-****
Cell: 901-***-****
************@*********.***
Sears, Memphis, TN
Operations Manager
2001 - 2005
Managed the daily operations of the building including customer service,HR,Payroll,Building maintenance,Inventory control,and overall expenses with the store.
Improved shrink by 152% by improving and training associates on proper paperwork processes.
Improved Customer Service Scores by 142% by hiring and training the right associates for each department.
Consistently scored high marks on internal audits regarding HR paperwork,LP standards,and cash handling processes. Circuit City, Memphis, TN 1992-2001
Sales Lead
Responsible for maintaining store standards which included merchandising and store planograms.
Trained new associates as well as provided morning training for the entire store.
Assist in physical inventories and weekly cycle counts.
Focus on customer service issues.
Won 12 for 12 sales Presidents Club Award 1994 and 1995. EDUCATION
- Rutgers University, New Brunswick, NJ 1979 - 1981 REFERENCES
--Steve Salvatore, Senior Regional Director of Stores(Golfsmith); 512-***-****
--Bob Stiokas, Regional Director of Stores(Golfsmith); 713-***-****
--Rod Harrel, Regional Director of Stores(Golfsmith); 512-***-****
Contact this candidate