Customer Service Loan Servicing
Resume:
Cicilee Chambers
Phoenix, AZ *****
**************@*****.***
Bright smart beautiful personality open minded creative solve problems great customer assistance provider excellent customer service skills passionate about helping others Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Loan Servicing Specialist
Upgrade - Phoenix, AZ
February 2022 to Present
Loan servicing handle accounts daily assisting customers with customer service payments questions regarding they account
Banking operations servicing
Banking operations team leadership
Upgrade - Arizona
February 2022 to Present
Assisting customers with debit cards credit cards account going over transactions explaining products and different services helping customers with activation of cards and wire transfers fraud issues disputes also sending emails to customers helping with wire transfers Verification Underwriter Specialist
CARVANA - Tempe, AZ
October 2021 to Present
Underwriter verification specialist assisting customer the new way to buy vehicles with online purchases clearing all task before setting up delivery
Customer Assistance Specialist//collections
Santander Consumer USA Inc - Mesa, AZ
November 2017 to Present
Collecting payment s and assistance for customer service to get current on account s that's past due with customer service skills solving problems for customers accounts when there late on payments I provide assistance to bring account current determine on customer ability of staying consistent on making payments on time
Roadside Assistant
Auto Rescue - Lewisville, TX
June 2016 to September 2016
Dispatcher helping customers get off the road by contacting drivers to help right away working with maps two computers and two phones
Education
Valley High School
Skills
• DEDICATED DATA COLLECTOR WHO CAN PROVIDE DIVERSE AND EFFICENT DATA COLLECTION AND ANALYSIS EXSPERIENCED AT BUILDING COMPREHENSIVE DATASETS.VERY STRONG CUSTOMER SERVICE SKILLS THE ABILITY TO WORK IN A FAST PACED ENVIRONMENT STRONG COMMUNICATION SKILLS HAVE OVER 5 YEARS OF CUSTOMER SERVICE SKILLS AND 3 YRS OF COLLECTION SKILLS. HIGHLIGHTS: DATA BASE BUILDING FIELD DATA COLLECTION ORGANIZED DETAIL FOCUS STRONG COMMUNICATION SKILLS GOOD CUSTOMER SERVISE SKILLS (5 years)
• Call Center (5 years)
• Customer Service (5 years)
• Customer Care (2 years)
• Organizational Skills (2 years)
• Collections (4 years)
• Billing (Less than 1 year)
• Employee Orientation
• Data Analysis
• English
• Research
• Recruiting
• Human Resources
• Lexis-Nexis
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Underwriting
• Loan Officer Experience
• Loan Origination
• Negotiation
Contact this candidate