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Customer Service Loan Servicing

Location:
Phoenix, AZ
Salary:
29 hourly
Posted:
October 01, 2024

Contact this candidate

Resume:

Cicilee Chambers

Phoenix, AZ *****

**************@*****.***

+1-602-***-****

Bright smart beautiful personality open minded creative solve problems great customer assistance provider excellent customer service skills passionate about helping others Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Loan Servicing Specialist

Upgrade - Phoenix, AZ

February 2022 to Present

Loan servicing handle accounts daily assisting customers with customer service payments questions regarding they account

Banking operations servicing

Banking operations team leadership

Upgrade - Arizona

February 2022 to Present

Assisting customers with debit cards credit cards account going over transactions explaining products and different services helping customers with activation of cards and wire transfers fraud issues disputes also sending emails to customers helping with wire transfers Verification Underwriter Specialist

CARVANA - Tempe, AZ

October 2021 to Present

Underwriter verification specialist assisting customer the new way to buy vehicles with online purchases clearing all task before setting up delivery

Customer Assistance Specialist//collections

Santander Consumer USA Inc - Mesa, AZ

November 2017 to Present

Collecting payment s and assistance for customer service to get current on account s that's past due with customer service skills solving problems for customers accounts when there late on payments I provide assistance to bring account current determine on customer ability of staying consistent on making payments on time

Roadside Assistant

Auto Rescue - Lewisville, TX

June 2016 to September 2016

Dispatcher helping customers get off the road by contacting drivers to help right away working with maps two computers and two phones

Education

Valley High School

Skills

• DEDICATED DATA COLLECTOR WHO CAN PROVIDE DIVERSE AND EFFICENT DATA COLLECTION AND ANALYSIS EXSPERIENCED AT BUILDING COMPREHENSIVE DATASETS.VERY STRONG CUSTOMER SERVICE SKILLS THE ABILITY TO WORK IN A FAST PACED ENVIRONMENT STRONG COMMUNICATION SKILLS HAVE OVER 5 YEARS OF CUSTOMER SERVICE SKILLS AND 3 YRS OF COLLECTION SKILLS. HIGHLIGHTS: DATA BASE BUILDING FIELD DATA COLLECTION ORGANIZED DETAIL FOCUS STRONG COMMUNICATION SKILLS GOOD CUSTOMER SERVISE SKILLS (5 years)

• Call Center (5 years)

• Customer Service (5 years)

• Customer Care (2 years)

• Organizational Skills (2 years)

• Collections (4 years)

• Billing (Less than 1 year)

• Employee Orientation

• Data Analysis

• English

• Research

• Recruiting

• Human Resources

• Lexis-Nexis

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Underwriting

• Loan Officer Experience

• Loan Origination

• Negotiation



Contact this candidate