Delivery Driver Customer Service

Cedric Jinks

**** **** ***** ******, *********, GA 30294 404-***-**** ********@*****.***

CORE KNOWLEDGE & SKILLS

A seasoned Operations Leader with over 20 years of warehousing, shipping, receiving, moving and delivery experience. I have a proven track record of leadership and management abilities that are utilized to ensure a pristine customer service experience for all clients, maintain efficient scheduling processes, and foster a safe and productive work environment. A top performer who is proactive at analyzing operational needs, identifying opportunities for process improvements, and leading the execution of those process improvements. Motivated with a proven ability to build and work collaboratively in a team environment as well as the ability to work independently. Comfortable with planning and fulfilling aggressive timeframes.

PROFESSIONAL EXPERIENCE

ESR Motor Systems, LLC – Atlanta, GA

May 2018 – Present

Warehouse Operations Lead

Oversees and coordinates warehouse processes such as receiving, inventorying, picking, processing and loading of orders; handle opening and closing procedures for warehouse.

Ensures efficient and safe operation of all material handling equipment, including forklifts.

Manage usage of Oracle Shipping system to process and schedule shipments.

Supervise, train and motivate employees in a team-based environment

D Black Enterprise Corporation – McDonough, GA

November 2003 – March 2004; September 2017 – May 2018

Delivery Driver

Practice safe and secure loading/unloading procedures to prevent damage during transportation.

Communicate with customers to determine pick-up or delivery scheduling needs.

Complete appropriate paperwork when collecting and delivering appliances.

Convey rejected shipments, by customers, to management.

Atlanta’s Best Moving & Delivery & Storage - Doraville, GA

July 2012 – February 2016; February 2007 – May 2008; March 2004 – November 2005

Delivery Driver/Installation

Effectively communicated with customers and designers regarding delivery schedules and showroom setup logistics.

Loaded/unloaded heavy merchandise onto trucks or into customer’s home or designer’s showroom; inspect merchandise prior to loading/unloading on and off trucks.

Assembled and installed furniture.

Operated delivery trucks, followed safe driving guidelines, and performed pre and post truck inspections.

AAA Cooper Transportation – Ellenwood, GA

July 2008 – October 2010

Fork Lift Operator/Dock Worker

Operated forklift to transport materials between loading, unloading, processing and storage areas.

Weighed and inspected products for proper weight records and identified damaged goods.

Ensured proper placement of products on pallet to transport from one location to another without damaging product.

Promoted a safe work environment.

Southern Door & Plywood Inc. – Conley, GA

November 2005 – January 2007

Delivery Driver

Ensured customer satisfaction through communicating with customers and designers expected scope of work.

Completed all necessary paperwork for deliveries and reviewed with management.

Maintained neat, orderly appearance with customers.

Complied with OSHA safety guidelines.

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