Program Manager Global
Resume:
Michael W. Rainville
E-Mail: *****************@*****.***
Leominster, MA 01453
Home: 978-***-****
Cell: 978-***-****
CONSULTANT GLOBAL PROGRAM LEADER
Seasoned Consultant Global Program Manager with 30 years’ experience in the High-Tech sector including many HW/SW, SaaS and HCI products. Proven track record delivering products against aggressive schedules, managing cross functional and cross-site teams as well as supporting sales, marketing and executive staff ensuring customer satisfaction. Jumps into any Project/Program to overcome issues/stalemates internally and externally at a Program Management Team and Business Management Team level. Experienced in running large scale programs utilizing a waterfall -or- an agile Life Cycle Process.
SKILLS
Organizational Problem-Solving Networking MS Office Interpersonal Strategic Planning Leadership MS Project Communication Negotiations Matrix Management Jira
PROFESSIONAL EXPERIENCE
Akamai, Boston, MA 2022-2023
Senior Technical Program Manager
Manage special projects for executive management
• Managing a Matrixed Cross-functional team worldwide to bring special projects to fruition.
• Manage, develop and track detailed project plans, schedules, dependencies, critical paths and present these to Executive Management.
• Evaluate internal customer requirements, facilitate, and manage the deliver technical solutions.
• Adhere to Akamai internal processes during the whole development cycle – idea, patent, requirements, specifications, designs, implementation, bug fixing, QA, support, and so on. VMware, Palo Alto, CA 2021-2022
Senior Technical Program Manager
Manage SW releases in the Blockchain organization bringing a net new technology to market.
• Responsible for the entire project lifecycle including the software development process to ensure successful delivery.
• Evaluate customer requirements, facilitate, and manage the deliver technical solutions.
• Develop and track detailed project plans, schedules, dependencies, critical paths.
• Adhere to VMware internal processes during the whole development cycle – idea, patent, requirements, specifications, designs, implementation, bug fixing, QA, support, and so on. Amazon Web Services, Boston, MA / Seattle, WA 2019-2020 Senior Program Manager
Worked in the Training and Certification organization of AWS bringing new training technology to market.
• Responsible for the end-to-end Program Plan creation, maintenance, and reporting of Virtual Instructor Led Training.
• Bringing technology from an Enterprise to Consumer market opening up a net new corporate revenue stream.
• Managing a cross-functional team worldwide to bring cutting edge technology through Amazon’s life cycle process in a matrix environment.
Dell / EMC Corporation, Hopkinton, MA 2005-2018
Director of Global Program Management
Managed a nationwide Global Program Management organization that encompassed two major product lines which included all new product introduction and sustaining efforts.
• Led the team in bringing a net-new HCI product(VxRail) to a Billion dollar run rate in the first 18 months of production.
• Managed the budget, staffing, promotion, and corrective action for the Global Program Management team. Consultant Global Program Manager
• Served as mentor and consultant to all business unit Global Program Managers on all releases.
• Business Unit VP go to person for revenue generating special projects throughout the year.
• Created and delivered the VPLEX Metro Express Edition, a new SW product offering that went from inception to delivery in 6 weeks.
Principal Global Program Manager
Managed multiple highly complex, high profile technical programs and initiatives.
• Created and managed multiple Business Management Teams ensuring all materials were relevant while keeping the Executive Staff(Sr. Director/VP) on topic.
• Worked with Corp Program Management Office to develop the materials for monthly Business Review Boars(Executive Management) reviews on behalf of the Business Unit.
• Led a team bringing a new life-cycle process(waterfall as well as agile) into the Business Unit. Worked closely with the Corporate Program Management Office in adapting these practices to some of the best practices established within the company.
Lucent Technologies, Marlborough, MA 1999-2005
Tactical Account Manager
• Led a Cross-Functional Multi-Site SW Patch Team delivering more than 75 Software Patches per year.
• Created schedules and managed resources to improve on-time delivery of Patches from 58% to 98%.
• Drove engineering teams to meet commitments and managed all date communications to customers.
• Worked closely with Tactical Account Managers to provide solutions to customer issues bringing the customer reported backlog to of its original size. Program Analyst
• Led a Cross-Functional Team in managing Hardware / Software development programs within Engineering, successfully launching new products into Manufacturing.
• Created, evolved and implemented a consistent Product Development Life Cycle Process. Tracked the development of new products through manufacturing utilizing that process.
• Worked with the development organizations to provide weekly status for the Vice-President of Hardware / Software Engineering.
Production Supervisor
• Acted as a liaison for Upper Management between two organizations best utilizing both cultures.
• Played a major role in bringing an acquired Engineering Product into a separate Manufacturing org. • Developed and trained a Manufacturing organization to bring this product into full production. ADDITIONAL RELEVANT EXPERIENCE
Mack Technologies Inc. – Westford, MA
Production Supervisor
Organized work schedules for assembly, test, tech support and pack-out operations on all shifts managing over 80 employees.
• Monitored the process of product through final assembly and test based on product mix ensuring all daily customer build and ship plans were met.
• Hired, developed, and assessed performance of employees. Senior Engineering Technician Provided technical support in all areas of Manufacturing including: Debug, Drive Aging, ORT, CGA, Drive Verification, MRB, and test.
• Identified product piece part defect trends and sought out corrective action.
• Generated and reported all labor efficiency data. Quantum Corporation – Shrewsbury, MA
Senior Manufacturing Technician
Managed the setup, qualification and debugging of sophisticated electronic equipment and robotics used in the manufacturing of High-Capacity Disk Drives.
• Knowledge of a wide variety of test equipment, including High Frequency Oscilloscopes, Spectrum Analyzers and Pattern Generators.
• Incorporated Engineering Change Orders, using Schematics and testing these changes before being released to Production
Auto Haus – Clinton, MA
Owner / Operator
Owned and operated Auto Dealership managing the purchase and sale of inventory. Frequency Sources Inc. – Chelmsford, MA
Level A Technician
Built, tuned and tested Hybrid Oscillators, Filters and Multipliers for Government Microwave Radar Systems.
• Experienced in troubleshooting high frequency circuits from schematics.
• Instrumental in administering specific programs and responsible for meeting critical monthly quotas. PROFESSIONAL DEVELOPMENT
Leominster Center for Technical Education and Innovation: Computer Technology CERTIFICATIONS
Disk Drive Technology
Disk Drive Debug Technology
Servo-writer Disk Technology
PMP Trained
Managing in a Matrix Environment
Emotional Intelligence for People Managers
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