Data Entry Customer Service
Resume:
Curlette Velarde
Albuquerque New Mexico 87114
********.*******@*****.***
Work Experience
Tax Auditor I
State of New Mexico Taxation and Revenue Department - Albuquerque, NM
July 2022 to March 2024
This position examines, analyses, and interprets tax accounting records. Work will be performed independently or as a member of a team. This position focuses primarily, but not limited to gross receipts tax and personal income tax. This position will perform assigned audit functions and duties of bureau projects with supervisor guidance to include Managed Audits and project cases. This position will also perform other duties as assigned.
Tax Examining Technician
State of New Mexico Taxation and Revenue Department - Albuquerque, NM
May 2022 to July 2022
Performed collection procedures on past-due taxes gross receipts taxes, personal income taxes, corporate income taxes, weight distance taxes and workers comp taxes. Advised any misreported or none filed reports, provided database management, updated account information advice about lien and garnishment, assisted with payment plan options clerical duties, followed the rules and regulations statutes enforced by local and federal government and advised about remaining in compliance, decision-making skills, customer service skills, data entry skills, call center environment and the ability to communicate verbally and written.
Claims Examiner
New Mexico Department of Workforce Solutions - Albuquerque, NM
February 2021 to April 2022
Assisting claimants with unemployment claims and questions. Informing claimants about the qualifications. Assisted with payments, weekly certifications and work searches. Adjudicated on pending issues that dealing with backdates on claim, unlocking locked claims and verifying identification and reviewing and determining if claimant has enough wages in the base period for a new claim.
Customer Service Rep/ Project for the NM HUMAN SERVICES DEPARTMENT
BCforward/Accenture - Albuquerque, NM
October 2020 to January 2021
Western Sky Medicaid
Handle customers, referral sources, and administrative department inquires.
Becoming educated in qualifications of multiple insurances to ensure clean order intake.
Communicate with insurance companies and/or prior authorization requests.
Document all providers/customers encounter in clear and concise logs.
Ensure customer satisfaction and assisting them with issues/concerns related to their health.
Transfer providers/clients to other Contact Center units as needed.
Responds to providers/customers' phone inquiries in a prompt, courteous, and concise manner.
Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.
Meet individual performance standards/metrics.
Willing to perform other duties that may be assigned by management.
Helped individuals select a MCO and sign up for Medicaid.
Data Entry Specialist
Centene - Albuquerque, NM
May 2019 to September 2019
I work for a team of three data analytics and one data coordinator. My duties consist of doing all the data entry for the team, attending meetings and discussing project deadlines and requirements.
Helping assess needs, collaborate on evaluation methods and assisting with determining the right data collection tool to use.
Providing timely data analysis to the program teams
Performing preliminary data manipulation by providing basic data analysis, summaries, statistical and analytical reports, and interpretations
Assisting with survey design, data collection and generation of feedback reports to program teams.
Child Support Customer Service Representative
Young Williams - Albuquerque, NM
October 2018 to February 2019
Identifies and assists in finding solutions to any problems the child support customer may have.
Refers cases to the Child Support Caseworker for action, as appropriate.
Verifies existing case data on the automated system to ensure correct case processing. Conducts
outbound telephone calls as assigned. Explains action or non-action regarding a customer's case.
established customer service practices to resolve complaints. Communicates recommendations to clients in regard to child support cases or the amount of child support owed to clients; responds to
inquiries from clients over the phone, by interpreting and explaining rules, regulations, and client.
rights, or providing updates on cases. Data Entry and general office.
Education
Associate in Business in Applied Management in General
National American University - Albuquerque, NM
March 2010 to May 2015
Bachelors in business administration concentration Business Analyst
University of Phoenix (Online)-Albuquerque, NM
June 2022 to September 2024
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