Customer Service Administrative Support

DONNA M. BRAGGS

Mobile: 216-***-****

Email: **************@*****.***

Dedicated professional with 20 years administrative support and 15 years customer service experience. Outstanding interpersonal and organizational style with high attention to detail. Team player capable of working under minimal supervision and consistent in meeting tight deadlines. Proficient in Microsoft Office Suite; Access, Excel, Outlook, Power Point, Word and type 50 wpm.

EDUCATION

Wilberforce University, Wilberforce Ohio, Bachelor of Arts

PROFESSIONAL EXPERIENCE:

City of Cleveland, Community Development, Division of Neighborhood Services

Cleveland, Ohio June 2020 - Present

Case Administrator

Answer applicant questions concerning the process of application intake and criteria

for all home repair programs in the Division of Neighborhood Services.

Mail applications for all home repair programs as needed.

Evaluate documents received from applicants to ensure compliance with any programs in

home repair; Exterior Paint, Healthy Homes, Lead, Repair-a-Home and Senior Home

Assistance Program.

Administered the Pilot Paint Labor Program for the residents of Ward 4 for 2023 paint season.

Refer residents to outside agencies as needed.

Generate letters to clients as needed to update status of application.

Process payments in Neighborly.

Perform other related work as required.

Principal Clerk II May 2019 - June 2020

Greet visitors, field phone calls, provide administrative support for the Department of Neighborhood

Services log applications for the Senior Home Assistance Program, Repair a Home Program and Exterior

Paint Program, print weekly reports from Access, create Excel Spreadsheets maintain staff time off requests and biweekly timesheets.

Cardinal Health – Twinsburg, Ohio November 2018 – May 2019

Customer Care Specialist II

Answer incoming calls, process customer order(s), ask appropriate information for billing purposes and follow up as necessary. Respond to customer questions and problems, Follow up on refused orders and orders that are returned without notification with customers and referrals. Contact customers to inform them of additional information or payment needed.

Family Dollar – Maple Heights, Ohio January 2012 – Present

Assistant Store Manager

Follow opening and closing procedures, balance cash receipts, and supervise customer service representatives on shift, process customer returns, handle customer complaints, check-in third party

vendors and other supervisory functions.

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