General Manager,Social Media Customer Service
Resume:
JADE
ERICKSON
CLIENT SERVICE
REPRESENTATIVE
**************@*****.***
Upland, CA 91786
CONTACT
SKILLS
• Accounts Payable
• Benefits
• Billing
• Cardiopulmonary resuscitation (CPR)
• CFO
• Chef
• Customer Service
• Inventory
• Goal Setting
• Stress Management
• Client Support
• Individual and Group Instruction
• Social Media Marketing
• Restorative Yoga Techniques
• Coaching and Motivating
• Strong Teaching Presence
• Yoga Philosophy Knowledge
• Relationship Development
• Customer Relations
• Interpersonal Communication
• Fitness Goal Support
Dynamic Yoga Instructor and General Manager with a rich history at YogaSix, demonstrating a commitment to excellence in client relations and studio growth. Leveraged social media marketing, participated in grassroots events and created business to business partnerships to significantly enhance studio visibility and client engagement. Skilled in interpersonal communication and coaching, adept at fostering client loyalty and advancing yoga practice.
PROFESSIONAL SUMMARY
Yoga Instructor
YogaSix, Rancho Cucamonga, CA
General Manager
YogaSix, Rancho Cucamonga, CA
Yoga Instructor Front Desk Shift Leader
Hot 8 Yoga, US
EXPERIENCE
May 2024 - Present
Taught individual and group classes to participants through instruction and demonstration, using knowledge of Asana, Pranayama and adjustments for proper alignment.
•
• Offered modifications during class and identify contraindications. Built class attendance and offered alternative movements to accommodate
• various levels of fitness.
• Taught proper breathing techniques used during physical exertion. November 2023 - Present
• Lead Generation, Membership Sales and Retention
Create and execute ongoing marketing plan based on studio needs with a focus
• on new client acquisition, activation, retention and loyalty Schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic
•
Work with Studio Owner and Director of Education to optimize class schedule on an ongoing basis
•
Recruit, hire, train, supervise, coach, mentor all studio staff. Recruit, hire, onboard, coordinate training, and terminate Teachers (with support of lead teacher)
•
Work closely with Studio Owner and National Sales Director to ensure health and profitability of the studio
•
May 2018 - July 2021
• Meditation Techniques
• Continuing Education Commitment
• Music Preparation and Setup
• Yin Yoga Practice
• Payment handling
• Cleaning and sanitation
• Pose Modifications
• Client Relations
• Workshop Facilitation
Client Service Specialist
Reliance Standard, US
Benefits Administrator Customer Service
Dexheimer-Erickson Corp., US
Personal Chef
Samantha Knight, US
• Maintain the business credo of providing the most connection for our clients
• Maintain studio appearance and cleanliness
• Maintain Inventory and Monthly Reconciliation
• Greet and check in clients
• Handled billing issues, membership sales
• Participate in studio events and outreach programs As a teacher, I provided a safe and pleasant experience in heated rooms and guided students through their yoga practice with knowledge of proper form and alignment
•
Adapted teaching methods to accommodate students with different learning
• styles
• Created themed classes with high caliber musicality. June 2016 - December 2017
Established strong relationships with clients by providing courteous customer service
•
• Facilitated customer service meetings to ensure customer satisfaction Resolved customer inquiries and complaints in a timely and professional manner
•
• Maintained customer service records and databases Lead the implementation process for all new sold business with establishing protocols and communication mode on a successful onboarding experience for the customer
•
Facilitated communication between customers, sales teams, and other departments.
•
January 2012 - June 2016
Assisted UNION CAPE Blue Shield Members with claims, pre-authorizations, short term and long term disabilities, appeals and grievances
•
• Participate in health fairs
• Maintaining office records
• Contract reviews
Assisted clients during Open Enrollments amp; outside of Open Enrollment with
• benefit administration for medical, dental amp; vision
• Planned projects and created documents.
December 2010 - January 2012
• Collaborate on meals, preparation and delivery on a weekly basis
• Dessert menu collaboration
Office Manager
Quest Civil Constructors, US
Store Manager
PUMA North America, US
Pastry Cook Baker
Ritz-Carlton Laguna Niguel, US
• Responsible for catering to clients' dietary needs and preferences
• Maintained a safe and organized kitchen workspace Ensured that all food items were prepared according to health and safety regulations
•
• Assisted in developing menus for the clients' special events
• Prepared and served meals for events with up to 200 guests
• Created innovative menus for special occasions and holidays. February 2011 - October 2011
• Organized and coordinated office functions and special events
• Developed and maintained filing systems for confidential information
• Answered incoming calls and managed customer inquiries
• Correspondence with vendors; clients
• Supply inventory/ordering
• Scheduled and coordinated meetings and appointments
• Processed invoices and payments
• Handling traveling arrangements for CEO, CFO and Project Engineer
• Timecard management
• Bid runner for potential jobs.
August 2007 - October 2009
• Planned and directed day-to-day operations
• Drive and track store sales
• Lead team building culture
• Loss prevention
• Supply inventory/ordering
• Create staff schedules, coordinated meetings and seasonal marketing trainings
• Process invoices and payments
• Timecard management & payroll
• Execute corporate marketing campaigns.
July 2006 - August 2007
• Prepared food items according to recipe to ensure quality and consistency
• Early morning production of all desserts for restaurants and room service
• Plated various desserts on the line for Restaurant 162 and room service
• VIP guests orders
• Overnight baking prep of breads, laminated doughs. Pastry Chef
San Manuel Indian Bingo Casino, US
January 2006 - July 2006
• Served in Buffet Restaurant amp; special events
Ensured all pastries and desserts were prepared according to health and safety standards
•
Collaborated with other chefs to create unique and delicious pastries and
• desserts
Ensured proper storage and handling of pastries and desserts to ensure quality and freshness
•
Followed recipes accurately and made adjustments as needed to ensure consistency and quality.
•
Aug 2005
California School of Culinary Arts
Jan 2003
Chaffey College
Jan 2002
Mt. San Antonio College
EDUCATION
CERTIFICATIONS
• Yoga Alliance 200 RYT, 80 Hour Yin
• Basic CPR
References available upon request
REFERENCES
Contact this candidate