Service Representative Customer
Resume:
Janette Alvarez
Little River Academy, TX 76554
****************@*****.***
Skills
● Bilingual
● Organized and very Detail-Oriented
● Ability to type 60 WPM/Computer Proficient
● Professional telephone demeanor/Multi-line Phone talent Experience
MAY 2023-JULY 2023
Hawkins Personnel, Temple, TX - Customer Service Representative
● Daily tasks consisted of answering English and Spanish calls to review the status of applications submitted by customers.
● Directed incoming calls to internal personnel and departments, routing to the best-qualified entity to respond to callers’ needs.
● Reviewed and determined eligibility for SNAP and Medicaid benefits while informing clients of any missing information needed and providing guidance to upload proper documentation. AUGUST 2021 - JANUARY 2023
Regional Management, Killeen, TX - Account Executive
● Assisted customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
● Processed transactions and loan applications daily for clients via phone or in person.
● Met sales quotas regularly to increase profits by offering and pivoting to additional services. DECEMBER 2020 - APRIL 2021
Garda World, Dallas, TX - Processing Teller
● Processed deposits for multiple businesses such as restaurants and banks, by counting and double-checking deposited amounts were accurate and balanced.
● Collaborated with staff members to enhance client experience and exceed team goals through effective satisfaction rates.
Education
AUGUST 2010 - MAY 2014
Thomas Jefferson High School, Dallas, TX - High School Diploma
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