Technical Support It
Resume:
HOWARD E. NEAL
Chicago, IL 60617
773-***-****(H)
312-***-****(M)
** ***** ** *********** ******** service experience with a desire and ability to work in a fast-paced IT environment. I am interested in a technical support role as a desktop support analyst also with a strong passion to continue as a field service engineer with over 15 years of proven success.
COGNIZANT 03/03/2023 -
Fortive Health Solutions project contract
EUC support for Landauer company
125 end users\hybrid environment.
Multiple domains and production environments.
Desktop management and technical support for end users-remote support for end users, production devices management for (4) companies under the Landauer facility.
New Hire device setup and instructions.
Asset management and recovery of former employee's hardware device and equipment.
Inventory management, orders, replacement, and maintenance of hardware stock equipment.
Local and Network Printers management and maintenance.
Conference room setup and assistance.
Mon-Fri and occasional project support after hours or weekend upon request.
DAKKOTA INTEGRATED SYSTEMS 11/07/2022 – 02/12/2023
Responsible for technical support of Dakkota desktop hardware and assembly line workstation infrastructures in a production assembly plant infrastructure on a 24/7 shift environment.
SolarWinds
•Day to day ticket incident management for production assembly workstations and RFID devices.
•Day to day ticket incident management for production assembly workstations and RFID devices.
•Support Dell and Cisco devices and networking systems for plant operations.
•24/7 mission critical production keeping the production assembly workstations and networking infrastructure effectively and efficiently operating.
•Printer management and monitoring of network devices performance.
TROY DESIGN MANUFACTURING Company 10/03/2019 – 11/05/2021 Technical Support Specialist
Responsible for technical support of FORDs Network hardware and assembly line workstation infrastructures in a production assembly plant infrastructure on a 24/7 shift environment.
•Applications and Hardware installation, maintenance, and configurations.
•Technical support for servers, storage, networking, and modular infrastructures.
•Day to day ticket incident management for production assembly workstations and RFID devices.
•Nlyte Data Center Infrastructure Management (DCIM)
•Nlyte Connectors
•Support Dell and Cisco devices and networking systems for plant operations.
•24/7 mission critical production keeping the production assembly workstations and networking infrastructure effectively and efficiently operating.
UNISYS
07/30/2018 – 09/25/2019
FIELD ENGINEER 2
Providing technical support and maintenance services for HPE and Dell servers and storage solutions.
•Providing hardware and software break/fix vendor technical repairs and maintenance services
•Applications and Hardware installation, maintenance and configurations rack setup and installations
•Applications and Hardware installation, maintenance and configurations
•Providing technical telephone support to customers and vendors
•Day to day ticket incident management for efficient time management and high SLA attainment achieved.
•3rd party support for Cisco routers and switches
•24/7 rotational standby support
•POS systems support and maintenance.
•HPE and DELL vendor certifications
PROCURRI INC
01/03/2017 – 07/05/2018
FIELD ENGINEER
Maintaining and servicing the following hardware platform servers. These include but are not limited to SUN, DELL, and associated storage/networking. Working with the customer to gather and perform triage for hardware issues. Implementing an action plan for onsite maintenance and part replacement for accounts local in the Chicago area.
•Technical support for servers, storage, networking, and modular infrastructures
•Diagnosis and configurations, installation and testing of servers, routers, switches, and storage devices.
•Applications and Hardware installation, maintenance, and configurations
•EMC, HDS, NetApp and HPE storage solutions
•Juniper, Cisco and Brocade switches and routers
•Rack setup and installations
•Cable run of copper and fiber.
•Proper cable management
•Windows server 2008, 2012R2
•MSVISIO
•DCIM
•Virtualization Management
•VMware vSphere, vSphere w/operations management
•Remote monitoring and management of systems
•24/7 critical mission support
TERIX COMPUTER SERVICES INC
06/2015 – 12/2016
FIELD SERVICE ENGINEER
•Technical support for servers, storage, networking, and modular infrastructures
•Diagnosis and configurations, installation and testing of servers, routers, switches, and storage devices.
•Applications and Hardware installation, maintenance, and configurations
•EMC, HDS, NetApp and HPE storage solutions and servers.
•3rd party support for Brocade and Cisco routers and switches.
•Backline telephone support for diagnosing of service ticket maintenance and management.
•Remote monitoring and management of systems
•24/7 mission critical support
System Maintenance Services (SMS)
12/7/2013 – 05/2015
FIELD SUPPORT ENGINEER
Maintaining and servicing the following hardware platform servers. These include but are not limited to SUN, HP, DELL, IBM, EMC, NetApp, and associated storage/networking.
•Technical support for servers, storage, networking, and modular infrastructures
•Diagnosis and configurations, installation and testing of servers, routers, switches, and storage devices.
•Microsoft Server 2012R2
•Diagnosis and Configurations installation and testing of Servers, Routers, Switches and Storage devices.
•Warehouse configuration and testing of all incoming hardware to be shipped or stocked.
•Preparation of systems thoroughly tested and configured prior to being shipped to customers or as a replacement when requested.
•Providing technical telephone support to customers and vendors
•3rd party support for Cisco routers and switches.
•24/7 on call rotational basis shift assignments.
COMPUCOM INC
12/11/2010 – 05/2013
DESKTOP SUPPORT ANALYST
Primary duties and responsibilities serving as the regions dedicated support analyst for US Bank corporate and branch locations in Chicago and surrounding locations for and HP and DELL desktop environment consisting of desktop, laptops, and network devices.
•3 years in a desktop/helpdesk support role with outstanding proficiency in troubleshooting and technical problem solving.
•Manage tickets in ServiceNow
•Responsible for providing first line support for hardware such as Laptops, Desktops, Smart Phones and Printers.
•Software support for Microsoft Windows OS, Active Directory.
•Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including but not limited to
•Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system.
•Network printer installation, maintenance and technical support.
•Responsible for assisting on projects for other groups such as Facilities, Network and Telecom
•Networking (Patching, Testing and Support)
•Occasional after hours and weekend support
Fair Office Equipment Services Inc
April 2005 – November 2010
FIELD SUPPORT ENGINEER
●Providing hardware and software break/fix vendor technical repairs and maintenance services
●Diagnose printers, scanners, fax devices on a per call basis for contractual clients and new call clients.
.
●New account acquisitions
●HP and Dell certification trainings
●Ordering parts
●Recycling equipment
●Authorized reseller as a 3rd party vendor
●Professional customer telephone and vendor support
Education / Training
4 years United States Marine Corps
1976 -1980
Attended: Richard J. Daley College 1980 – 1982
Business Administration A.A degree
*Network/Field Support Engineer*
*References available upon request*
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