Customer Service High School
Resume:
Trella Marsh
*** ***** ***** *********, ** *****
*********@*****.***
Education
Pampa High School
Pampa, TX 79065
High School Degree
Pampa College of Hairdressing
Pampa, TX 79065
Cosmetology License
Proficiencies
Former Small Business Owner
Flexibility & Problem Solving
Financial Acumen
Local Marketing
Efficient Scheduling
General Office Skills
Hands-On Design Skills
Client Relations Expert
General Management
Receptionist Services
POS Systems Operations
MS Office Applications
Certifications
Licensed Cosmetologist
Certified Food Handler
Certified in Child Development
Objective
Driven and dedicated professional with a passion for guiding clients and fostering team success. Highly organized and proactive, committed to delivering exceptional customer service with unwavering integrity and strong ethical standards.
Experience
Food Service Worker • Compass Group • August 2022-May 2023
Provided excellent food preparation, customer service, and kitchen cleanliness to students of the Palestine Independent School District.
Prepared and cooked food items according to strict recipes, ensuring portion control and adherence to high food safety standards.
Took food orders accurately and efficiently, delivered promptly, and addressed any complaints or issues professionally.
Regularly cleaned and sanitized workstations, utensils, and equipment; managed waste disposal, and restocked supplies as needed.
Accountable for collection of money, handling cash/check transactions, and entering data into sales system.
Direct Service Worker • Refuge of Light • May 2019-August 2019
Played a vital role in supporting and guiding at-risk teenagers through extremely challenging times in their lives.
Evaluated the needs, strengths, and challenges of each client and provided one-on-one emotional support.
Advocated for clients’ needs and rights, connected clients with external resources, and provided transportation, meals, and scheduling management.
Maintained detailed records for government and facility accountability.
Cosmetologist/Owner • Various Salons & Spas • 1983-2024
Self-Employed business owner provided an assortment of skin, hair, and beauty enhancements services including but not limited to makeup application, scalp and facial treatments, hair styling/cutting, and nail care.
Executed marketing plans with social media, in local advertising, and with special promotions.
Developed a business financial plan to include budgeting, pricing, and ordering supplies.
Ensured clients have a positive experience to encourage repeat business and referrals.
Employed effective operations management, including scheduling, inventory management, and maintaining a clean and welcoming environment.
References
Available upon request.
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