Customer Service Representative
Resume:
Elisha Lebron
Rochester, NY *****
*************@*****.***
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths : Strong organizational skills, Customer service expert, Active listening skills, Telecommunication skills, Sharp problem solver, Adaptive team player, Energetic work attitude, Opening/closing procedures, Store maintenance ability, Hands on skills, Quick learner. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Key Holder/Assistant Manager
Ardene - Rochester, NY
October 2023 to Present
Assisting with greeting customers, ringing up customers purchases, freight, educate customers about current promotions, responding questions customers may have. Cleaning the store. Medical Records Specialist
Parkwest Women's Health - Rochester, NY
March 2023 to October 2023
Collecting patient information, issuing medical files, filling medical records and processing patients admissions and discharge papers.
Assistant Manager
Citi Trends - Rochester, NY
April 2022 to January 2023
Freight
Money count
Open and close
Cashier
Sales Representative
T-Mobile - Rochester, NY
July 2017 to November 2017
Assisted customers with their current plan, upgrade/ downgrade plans, upsell phones and plans, conduct simple troubleshooting steps. Maintained up-to-date knowledge of store policies regarding payments, insurance, and accessories. Prevented store losses using awareness, attention to detail and integrity. Provided great customer service, directed customers in the right direction as to what they were interested in.
Server/Waiter
Applebees - Rochester, NY
April 2016 to October 2016
Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Server/Waiter
Monte Alban Mexican Grill - Rochester, NY
June 2016 to September 2016
Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co- workers and management. Resolved guest complaints promptly and professionally. Correctly received orders, processed payments and responded appropriately to guest concerns. Took necessary steps to meet customer needs and effectively resolve food or service issues. Education
High school or equivalent
East high school
September 2013 to September 2014
Skills
• Customer Service Skills (4 years)
• Sales (3 years)
• Customer Care
• Bilingual
• Customer Service
• Customer Support
• CSR
• Computer Networking
• Upselling
• Telecommunication
• Help Desk
• Cleaning
• English
• Security
• Inventory control
• Multilingual
Certifications and Licenses
Guard Card
Additional Information
Bilingual, Spanish
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