Key West Security System
Resume:
** *** ***** **, *** west, United
States, *****
***********@*****.***
PROFESSIONAL SUMMARY
When you love what you do, it isn't work.
EMPLOYMENT HISTORY
.111- i 2 • or 2<,23
I
JONATHAN PHELPS
Security System Engineer, City of Key West, Key West,Fl
• Maintain and upgrade CCTV and ACS systems, ensuring optimal security across city facilities.
• Design and implement new security systems, enhancing city-wide safety and surveillance.
• Draft RFQs and develop scopes of work, streamlining procurement processes.
• Manage ordering and billing, ensuring timely and accurate financial operations.
• Engineered and maintained CCTV and ACS systems, ensuring robust security infrastructure. Designed innovative solutions, managed RFQs. and streamlined procurement processes.
• Spearheaded city-wide security system upgrades, enhancing overall safety. Developed comprehensive scopes of work, driving project efficiency and cost-effectiveness.
• Meticulously managed ordering and billing processes, optimizing resource allocation. Implemented stringent quality control measures for all security installations.
• Pioneered cutting-edge security solutions tailored to urban environments. Integrated advanced technologies, significantly improving surveillance capabilities and response times.
• Fostered strong partnerships with city departments, vendors, and stakeholders. Led cross-functional teams to deliver seamless security system implementations and upgrades.
• Engineered advanced CCTV and ACS systems, enhancing city-wide security. Developed cutting-edge solutions. streamlining procurement and optimizing resource allocation.
2 IAN220
Low Voltage Estimator/Project Manager, Hytech Solutions, Key West, Fl
• Managed sales and estimates, leading to measurable increases in client acquisition and project success.
• Oversaw hiring and training. enhancing team efficiency and reducing onboarding time.
• Implemented fire alarm, CCTV, and access control systems, ensuring compliance with industry standards.
• Directed home security and automation projects, delivering integrated solutions for enhanced safety.
• Coordinated pro audio/video installations, achieving high customer satisfaction and repeat business.
• Pioneered new estimation techniques for low voltage systems, integrating cutting-edge technology. Developed creative solutions to overcome pro1ect challenges.
• Fostered strong relationships with clients, contractors, and internal teams. Facilitated effective communication to ensure project alignment and successful outcomes.
• Meticulously prepared proJect estimates and plans, ensuring accuracy and compliance. Implemented rigorous quality control measures to maintain high standards.
• Optimized estimation processes for low voltage systems, integrating advanced technology to enhance accuracy and efficiency in project planning.
• Streamlined hiring and training procedures, significantly reducing onboarding time and boosting overall team productivity.
• Pioneered creative solutions for complex project challenges, ensuring successful implementation of integrated security and automation systems.
MAR 2016 - SEP 2017
Sales and Service Executive, Integrated Fire & Security Solutions, Key West, Florida
• Managed sales and estimates for fire alarms. CCTV, and home security, increasing client acquisition.
• Hired and trained team members, enhancing service quality and operational efficiency.
• Integrated pro audio/video and home automation systems, improving customer satisfaction.
• Oversaw system integration projects. ensuring seamless functionality and reliability.
• Monitored security systems, providing timely and effective solutions to client issues.
• Fostered strong partnerships with installation teams, ensuring seamless project execution and client satisfaction from sale to implementation.
• Pioneered integration of emerging technologies in security solutions. positioning the company as an industry leader and attracting high-profile clients.
• Cultivated strong partnerships with installation teams, ensuring seamless project execution from sale to implementation.
• Oversaw system integration projects, guaranteeing flawless functionality and reliability of security solutions.
• Recruited and trained team members, enhancing service quality and operational efficiency in the security solutions sector. NOV 2013 - MAR 2016
T.I.S. Technician, Integrated Fire & Security Solutions, Key West, Florida
• Managed bidding, scheduling, and installation of low-voltage systems, ensuring timely project completion.
• Maintained strong customer relations, resulting in high client satisfaction and repeat business.
• Hired and trained new employees, enhancing team efficiency and skill levels.
• Oversaw maintenance of systems, reducing downtime and operational costs.
• Improved service quality through effective problem-solving and technical expertise.
• Fostered strong relationships with clients and team members. Developed comprehensive training program for new hires, boosting overall district performance.
• Introduced new maintenance protocols, minimizing system downtime. Optimized bidding strategies, securing more contracts and expanding market share.
• Ensured meticulous installation and maintenance of low-voltage systems. Developed detailed training manuals, standardizing procedures across the district.
• Streamlined bidding processes for low-voltage systems, enhancing project efficiency and securing more contracts. Implemented data-driven maintenance protocols.
• Developed comprehensive training program, significantly improving team performance. Optimized scheduling, ensuring timely project completion and client satisfaction.
• Introduced cutting-edge maintenance techniques, drastically reducing system downtime. Pioneered new customer relationship strategies, fostering long-term partnerships. JAN 2010 - NOV 2013
Owner, Keys Custom Sound, Key West, Florida
• Led smart home and system integration projects, achieving measurable client satisfaction.
• Designed and installed professional audio/video systems, enhancing user experience.
• Oversaw custom fabrication processes, ensuring high-quality and timely delivery.
• Collaborated with clients to tailor solutions, resulting in increased repeat business. OCT 2006 - JAN 2010
Owner, Xtreme Audio, Key West, Florida
• Managed car stereo, A/V, home automation, and window tinting services, driving significant revenue growth.
• Integrated advanced system solutions for residential and commercial clients, enhancing customer satisfaction.
• Led a team to deliver high-quality installations, ensuring adherence to industry standards and client specifications.
• Optimized operational workflows, resulting in measurable improvements in efficiency and service delivery. MAR 2004 - OCT 2006
District Manager, Southwest Dealer Services, Tampa, Florida
• Led district sales and expansion, achieving measurable growth in market share and customer base.
• Recruited and trained technicians, enhancing team performance and service quality.
• Managed customer relations, ensuring high satisfaction and repeat business.
• Oversaw installation and servicing of automotive GPS and car alarms, improving operational efficiency.
• Collaborated with dealerships to streamline services and boost overall profitability. MAR ><19 • MAR 2004
Technician, Island Audio Video, Key West, Florida
• Installed car stereo and home theater systems, enhancing customer satisfaction and system performance.
• Achieved high customer satisfaction ratings through precise installations and effective troubleshooting.
• Utilized technical skills to diagnose and resolve installation issues, ensuring optimal system functionality.
• Collaborated with clients to understand their needs. resulting in tailored audio-visual solutions.
• Implemented efficient installation processes, reducing setup time and increasing operational efficiency. EDUCATION
MAR <19 • MAR 2002
General Studies, Florida Keys Community College
MAR 19~ • MAR 1 19
Diploma, Key West High School
General Studies
COURSES
SEP 2015
Avigilon Certified Technician and System Designer at Avigilon SEP 2015
C-Cure 9000 System Installer/Maintainer at Software House Access Control+ Event Management NOV 2015 • NOV 20 7
FASA/BASA at Florida Department of Business and Professional Regulation OCT 2014 - on 2016
CompleteView Video Management System at Salient Systems JUL 2014 • JUL 2016
Lenel Certified Associate at Lenel Systems International SKILLS
Fire Alarm Closed Circuit Television
Access Control Alarm Systems
Integration Troubleshooting
Sales Customer Service
Ip Cameras Low Voltage
Cabling Electronics
Ip Cctv Professional Audio
Home Automation Smart Homes
Car Stereo Management
Networking Communication
Contact this candidate