Front Desk Customer Service
Resume:
Contact Me
nyatekadaisy**@gmail.
com
Airport Compound
Harare,Zimbabwe
Other Info
Skills
•Proficient in Microsoft Office
Suite (Word, Excel,
PowerPoint, Outlook)
•Excellent written and verbal
communication skills
•Outstanding customer
service orientation and
interpersonal abilities
•Meticulous attention to detail
and strong organizational
skills
•Ability to prioritize tasks,
work under pressure, and
meet deadlines
•Flexible and adaptable to
changing priorities
DAISY MAGAYA
About Me
Experienced and versatile Receptionist with a
proven track record of providing exceptional
frontdesk support and customer service. Skilled in managing high-volume call/visitor traffic,
maintaining detailed records, and collaborating
effectively with cross-functional teams. Committed to creating a welcoming environment and
delivering efficient, professional assistance to all clients and colleagues.
Experience
October 2021
- To date
Air Zimbabwe Call Centre Receptionist
Key Responsibilities:
•Answering incoming calls from customers, listened to their needs, and provided information about
travel packages and reservations
•Handled customer questions, concerns, and
complaints in a professional and courteous manner
•Greeting passengers with a warm and welcoming
demeanor, ensuring a positive first impression.
•Efficiently handling check-in procedures, seat
assignments, and baggage check-in.
•Resolving passenger inquiries and issues, including rebooking flights and addressing lost luggage
concerns.
•Promoting airline services and upgrades to
enhance passenger experience and revenue
October 2021
- To date
Ministry Of Transport Receptionist(Part-
Time)
Key Responsibilities:
References
Air Zimbabwe
HR I Maroto
*******@**************.***
o
Ministry of Transport
P.A to Minister
Mr K.M Choto
*********@*****.***
Languages
English
Shona
Additional
Information
Receptionist Certificate
Customer Service Certificate
High School Certificate
•Greeting visitors and customers in a friendly and professional manner
•Answering multi-line phone system, taking
messages and routing calls appropriately
•Performing general administrative duties including filing, data entry, and scheduling
•Maintaining office supply inventory and organized workspaces
March 2017 -
September
2021
Rainbow Towers Hotel Front Desk
Receptionist
Key Responsibilities:
•Greeted guests warmly and checked them in/out
efficiently
•Answered incoming calls, provided information
about hotel amenities and services, and assisted
with reservation inquiries
•Coordinated with housekeeping, maintenance, and
other departments to address guest needs and
concerns
•Handled cash and credit card transactions for room charges, dining, and other hotel services
•Maintained accurate guest records and front desk
logs
•Assisted with administrative tasks such as filing, data entry, and inventory management
Contact this candidate