Francisco Ca Customer Service

DAVID PERFINO PINEDA

Food and Beverage Specialist

***** *** **** ***** **. Apt. 159, Walnut CA, 91789 Phone: 415-***-**** • ***********@*****.***

Banquet Server • Bohemian Club, San Francisco CA. 09/2019 - 04/2024

● Set-up of tables and stations for meal service

● Memorize menu and daily specials

● Service style is modified banquet

● Acknowledge any member with-in 10 feet with a smile and greeting

● Answer any questions the members' have concerning the menu

● Picking up the food from the kitchen and delivering it back to the members

● Follow-up with the members during the meal period when necessary

● Breakdown of the tables and stations after meal period

● Be attentive to the membership through-out the entire shift

● Cleanliness of both the dining room and back of the house areas

● Take constructive criticism from management

● Bus tables and carry dirty dish tubs to the dish room

● Other tasks as assigned by management

Barback • Raven Bar and Lounge, San Francisco CA. 08/2017 to 10/2019

● Operate cash registers to open and close customer tabs

● Maintain clean bar and prep areas.

● Keep glasses, tools and alcohol stocked.

● Stock liquor shelves and coolers.

● Provide support to bartenders.

● Participate in shift meetings to prepare for nights. Anchor • The Cavalier, San Francisco CA. 06/2018 to 04/2019

● Greet guests; escort them to tables and provide menus

● Table planning and assignment of Server sections

● Reservation management.

● Handle guests special requests and relay this information to our Serving Team

● Monitor activities in the restaurant and notify Manager of exceptional circumstances.

● Assist with organization and cleanliness of the restaurant. Assistant Manager at The Fresh Market Cafe • Neiman Marcus Group, San Francisco CA. 11/2015 to 06/2018

● Provide excellent, friendly and knowledgeable customer service. Make sure the customer leaves satisfied..

● When the manager is not available, supervises an organized work environment where workflow is efficient, while maintaining the highest standards of food and beverage quality.

● Accountable for all customer service issues of your location.

● Ordering dairy, supply master, and retail from production with consistency Multiple Positions at The Fresh Market Cafe • Neiman Marcus Group, San Francisco. 12/2013 to 10/2015

● Cook: responsible for preparing food in accordance with established recipes or chef direction, responsible for cooking and plating the food in accordance with the chef's direction. (from 12/13 until 10/14) Promoted.

● Service Assistant: As a Busser I was responsible for maintaining the tables, dining room, bus station, and beverage area. Assist customers with all the necessities they may need. (from 10/14 until 04/15) Promoted.

● Cashier/Barista: Greet guests, making them feel welcome. Operate a cash register taking payment from customers. Maintain the front house keeping service areas clean and stocked with product. (from 05/15 until 10/15) Promoted. Education

ESL- City College San Francisco, 02/2010 to 07/2012 Bachelor in Business Administration • UNAM, Mexico City 2003-2007

Skills

Bilingual (English/Spanish)

Spanish (native), Proficient in English

Microsoft Office Suite, POS, Alloha, Cash handling, Customer Service, Mixology

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