Environmental Services Customer Service
Resume:
Juliana Guadalupe Morales Morales Email
****************.**@*****.***
Phone
EXPERIENCE
Sal’s Roll Off Services — Secretary 2018- present
● Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
● Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.
● Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel.
● Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.
● Maintains customer confidence and protects operations by keeping information confidential.
Dodge Chrysler Jeep - BDC 2019-2021
● Make appointments for guests,
● Loaner vehicles, constantly moving and helping guests
● Picking up phone calls and providing guest with information
● Following up with Closed Repair Orders
Kaiser Permanente Hopsital - EVS 2021-2023
● Assists in monitoring the budget. Researches and resolves variances; identifies and recommends opportunities to decrease costs and increase service levels.
● Responsible for 24 hour/7days a week site direction of environmental services assigned staff, performing cleaning/project work at a Medical Facility, usually a Medical Office Building. Monitors environmental services program to ensure that building(s) are maintained in a safe, clean and operationally effective condition.
Womens Health Clinic - Phlebotomist MAR 2023- MAY 2023
● Perform blood collections by venipuncture and capillary techniques for all age groups.
● Analyzing blood specimens using the correct testing equipment, when necessary.
● Perform in house CLIA-waived tests.
● Prepare all collected specimens for testing and analysis.
● Collect specimens for drug screens, alcohol tests etc.
● Perform data entry of patient information in an accurate and timely manner.
● Process billing information.
● Prepare specimens for transportation, including labeling vials SKILLS
Fast Learning
Well Organized
Time Management
Outgoing
Computer programs CDK, TSD,
DEALERCONNECT
Microsoft Word,excel,PowerPoint
BSL Certified
Labdaq
LANGUAGES
Spanish (Fluent)
EDUCATION
Birmingham Senior High
School
Lake Balboa — Graduated
● January 2016 - May
2019
Phlebotomy Training
Specialist
Los Angeles — Licensed
accurately and matching blood specimens to patients.
● Will complete CMRs for positive STI results for primary care patients.
MS Diagnostic Laboratories - Mobile Phlebotomist JUN 2023 -DEC 2023
● Provide superior customer service. Greet patients in a courteous manner, respond to patients with empathy and positive interpersonal skills
● Will call patients that require repeat testing of unsatisfactory specimens.
● Perform blood collections by venipuncture and capillary techniques for all age groups.
● Prepare all collected specimens for testing and analysis. Gastrologist Diagnostic Clinic - Phlebotomist/ Discharge coordinator DEC 2023-PRESENT
● Collect patient blood samples when needed. Provide customer service in the most respectful way possible.
● Perform venipunctures and capillary techniques for all age groups, with proper PPE and sanitizing
● Discharge inperson and Telehealth patients
● Assist in processing and preparing specimens for laboratory testing.
● Ensure proper disposal of biohazard materials.
● Maintain accurate records and documentation.
● Collaborate with healthcare providers and clinic staff to ensure the efficient operation of the clinic
Contact this candidate