Customer Service General Manager

Debah Guwoe

Houston, TX 774-***-**** ******@*****.***

5+ years of professional experience in management, customer service, problem-solving, and organizational skills. Experienced in assisting General Manager with scheduling, inventory, and daily pulls. Instrumental in maintaining appropriate records, and conducting restaurant finances. Possess thorough knowledge of restaurant and workers, restaurant terminology, infection control, nutrition. CORE COMPETENCIES

Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Management, Heavy Lifting

Management: Decision Making, Mentoring, Strategic Thinking, Financial Planning, Negotiation- Conflict Mgmt., Team Building, Project Mgmt.

PROFESSIONAL EXPERIENCE

Cracker Barrel Houston, TX 2022 - 2023

Red Lobster Houston, Tx 2022- Current

Manager

● Supervise, motivate, evaluate, and coach employees, and facilitate effective training programs.

● Respond to and effectively resolve customer complaints in a timely manner to ensure satisfaction.

● Maintain inventory control of all products and enforce all proper food sanitation procedures.

● Assign tasks to associates to fit skill levels and maximize team performance for crews of 15+ employees.

● Conducted inventory counts, assessing current inventory integrity against target accuracy and tracking variances.

● Evaluate store performance by receiving, analyzing, and incorporating feedback from store inspections to implement action plans for improvements.

● Monitor supplier operations to verify quality, delivery schedule, and conformance to contract specifications.

● Manage shifts in absence of a store manager to deliver excellent customer service to 200+ customers daily.

● Coordinate ordering, receiving merchandise, pricing, and stocking to maintain appropriate product levels.

● Direct cooking, wrapping, and packing of food, collected monies from in-house and takeout customers using store’s point-of-sale (POS) system, and assembled food orders for wholesale customers. Fort Polk Fort Polk, LA 2019 - 2022

Firefighter

● Inspected and implemented health and safety regulations in commercial and residential properties.

● Coordinated with local police and ambulance service departments.

● Monitored and maintained vehicles, equipment, hydrants, and water supplies.

● Managed and extinguished forest or building fires.

● Analyzed scenes of fire or accidents to identify possible causes.

● Removed debris and burned items from fire scenes; participated in regular fire drills.

● Prepared detailed incident reports and submitted them to management.

● Assisted with the promotion of fire safety by attending talks, seminars, and training sessions. YMCA Central Mass Worcester, MA 2013 - 2019

Educator

● Developed curriculum with level-appropriate leisure and recreational activities.

● Planned daily activities and created activity schedules.

● Presented information to prospective clients, when required.

● Hired employees, including activity specialists, recreation leaders, and counselors.

● Managed the allocated budget, as well as ordered equipment and supplies.

● Ensured safe practices and a healthy environment. EDUCATION/CERTIFICATIONS

Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA) 2023 Bachelor of Science in Health Science Springfield College Springfield, MA 2017 ServSafe Houston, TX 2023

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