Customer Service Representative

Janice Law

*********@*****.*** 951-***-**** Moreno Valley, CA 92553

SUMMARY Seasoned professional with 32 years of experience, adept in database maintenance, data processing and network support. Expertise in SAP, Salesforce and AS400 systems, with a proven record in managing large customer databases and training staff. Seeking a role as an Administrative Clerk or Customer Service Representative to leverage meticulous data management and administrative skills.

WORK EXPERIENCE ESRI Inc Redlands, CA

Customer Master Representative Sep 2001 – Sep 2024

• Maintained an extensive database, ensuring accurate customer account information across SAP, Hierarchy and Salesforce platforms.

• Analyzed and verified proper submission of Customer Service request, enhancing data integrity and service efficiency.

• Developed and updated a comprehensive Customer Master Training Manual, facilitating the effective onboarding and continuous development of representatives and trainees.

• Oversaw special projects and conducted regular audits of daily and monthly reports, contributing to the consistency and reliability of customer data management. Circle Seal Corp Corona, CA

Data Processor Operator Nov 2000 – Oct 2003

• Processed and maintained accurate data entry into AS400 Program, ensuring timely execution of daily, weekly and month reports, as well as sales acknowledgements and accounting invoices.

• Managed system backups at day’s end and month’s close, while monitoring network issues and analyzing potential problem areas to maintain operational efficiency. Cue Network Corp Irvine, CA

Senior Network Support Specialist Oct 1992 – Nov 2000

• Monitored and maintained daily operations for FM subcarrier paging and GPS networks across 500 sites in the US and Canada, ensuring optimal performance and reliability.

• Troubleshot a wide range of equipment, including satellite dishes, receivers, and node controllers, providing technical support to field engineers vis telephone.

• Maintained comprehensive site history profiles and documented trouble reports, facilitating effective coordination with field engineers and laboratory staff for remote installation and repairs.

SKILLS Excellent Interpersonal/Communications Skills * Supportive and a Loyal Collaborator * Ability to Ensure Projects/Tasks Are Completed Accurately in a Timely Fashion with Strong Follow-Up.

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