Air Force Information Technology

Michael J. Gartrell

Clearances: DOD TS/SCI FSP (2002-Present)

CI Poly (5/28/2014)

Reinvestigation Completed (9/23/2019)

SUMMARY OF WORK EXPERIENCE

Thirty-nine years’ experience in Information Technology (IT), with the United States Air Force, the Intelligence Community, and the Department of State. Thirty years’ experience managing and supervising network system engineering, network security, system administration as a Systems Engineer, and mainframe computer maintenance. Nine years’ experience performing as a computer operator and system technician.

EDUCATION

BS Computer Information Systems– Strayer University, Washington, DC

AAS Logistics Management– Community College of the Air Force, Montgomery, AL

AAS Information System Technology– Community College of the Air Force, Montgomery, AL

CERTIFICATION

CompTIA Security+

Microsoft Certified System Engineer (MCSE)

Air Force Certified Trainer

Raptor Firewall 6.5

Stone Gate Firewall

TECHNICAL SKILLS

Installation and configuration of Active Directory on Microsoft 2000, 2003, and 2008 Servers

Installation and configuration of Microsoft exchange server 2003, 2007, and 2010

Installation and configuration of VMware Virtualization software

Installation and configuration of Oracle database/administration software

Installation and configuration of Scan Mail software

Installation/configuration and management of Microsoft System Center Operations Manager (SCOM)

NetIQ monitoring tool

UltraBac backup utility software

FilesX backup utility software

Symantec Backup Exec software

Configuration of Cisco, Foundry/Brocade routers and switches

Configuration and administration of Windows Server Update Services (WSUS)

Configuration and administration of McAfee ePolicy Orchestrator (ePO) antivirus management system

Configuration of DHCP, DNS, NAT, PAT, OSPF, EIGRP, RIP, and frame-relay on Cisco routers

Remedy and FACES applications software

SKILLS

PLATFORMS: Windows NT/2000/2003/2008/2012 Server, Windows 7, Windows Vista, Windows HyperV, VMware, Sun Solaris 8/9/10, Red hat Linux 8/9/3.0/4/5 AS, Oracle 8/9/10/11,

APPLICATIONS: JIRA, Confluence, Microsoft Office Suite, Outlook, Internet explorer, Fire Fox, Netscape, MS Project, McAfee anti-virus, Norton utilities

PROTOCOLS: Gigabit Ethernet, Fast Ethernet, ATM, Ethernet, TCP/IP, PPP, PPTP RIP, LDAP, SMTP, NetBEUI, HTTP, FTP, DECNET, DHCP, POP3, TFTP, SNMP

SYSTEMS: Complete Microsoft high-end back office products; IIS 4.0/7.0, MS-Mail, Exchange; Bind and Microsoft DNS; WINS, DHCP, RAS, Microsoft Cluster Server, Microsoft Exchange 2003, 2010, 5.0 and 5.5, Vinca Co-Standby Backup Server, Raptor 6.0/6.5 Firewall Security, Symantec Enterprise Firewall 6.5, PIX 535 Firewall, Stonesoft/Stone Gate Firewall, Internet Security System (ISS) Real Secure Intrusion Detection, ISS Internet Scanner, HFNETCKPRO4, Stat Scanner, Nessus Scanner, @StakeLC4 Password Auditing and Recovery, Surfin Gate Proxy server, Infoconnect, Norton SMTP virus detect Gateway, McAfee ePolicy Orchestrator 2.5/3.0, Windows NT/2000/2003/2008, SQL Server, Department of Defense Fuels Automated Supply (FAS) System, Department of State Foreign Affairs Directory Service (FADS)

HARDWARE: Cisco 7000, 4000, 5000 and 2500 series routers; Cisco 1900, 2900, 5000 and 6509 series switches; Foundry router and switches, Cabletron switches, 3COM Hubs, Unisys 2200/400 Mainframe and associated peripherals; IBM compatible PCs, HP Pentium servers, Compaq Proliant 4500, 5500, 6500, 8000, ML370, ML530 and ML790 Cluster servers, Dell and HP PCs and servers, Micron PCs

Work Experience:

Government Employee, Department of Defense

11/2003 – 1/2023

Deputy Chief, Lead System Engineer

Duties, Accomplishments and Related Skills:

Effectively managed contractors personnel providing direct support and computing resources for over 70 information technology (IT) projects and programs located within the Intelligence Community (IC) and the Department of Defense discovery, development and test Lab infrastructure environment consisting of over 80 racks of equipment with different applications such as VMWare, Machine Learning (ML), Cloud Computing, SAN Storage, Oracle, MYSQL, SQL server databases and operating system requirements before migrating to production systems. Lead or support requirements development and management. Developed and managed subsystem and component performance specifications by analyzing and deriving necessary requirements. Develop and maintain requirements verification and compliance, and supporting artifacts. Supported requirements decomposition analysis to help drive concept architectures and system characteristics. Lead and facilitate architecture development of assigned system, subsystems, and components. Lead development and maintenance of interface requirements and interface design information for assigned sub-system, system and components. Documented concept design decisions and support generating System/Subsystem Design Descriptions (SSDDs) and capability assessments. Coordinated and facilitated formal decisions and trade studies to drive design and document results. Supported the execution and monitoring of cost, schedule, and risk. Coordinated Systems Engineering activities to influence the design. Supported vehicle level Systems Engineering activities and program milestone reviews.

Oversaw the configuration and utilization of the graphics processing unit (GPU) enabled virtual machines platform architect possessing the powerful graphics cards and an abundance of memory allowed data analysts to seamlessly make use of visualizations and analytic techniques using new technology. Designed, integrated, configured, tested and deployed numerous types of storage and data protection technologies using EMC, NetApp, Nutanix and other technology. Planned and managed the installation and configuration of equipment and upcoming infrastructure enhancements required to create a Machine Learning platform (MLP) for the Data Scientist (DS) team within the organization to explore more data and focus on specific machine learning (ML) and artificial intelligence (AI) problems and approaches during discovery and development using big data analytic projects. Collaborated with the Senior Data Scientists to research and create DS Toolkit consisting of various tools used by DS within the private industry. This research included conducting engineering technical exchange meeting (TEMs) with internal and external customers and the DS Team to gain understanding of platform and determine potential of similar set up within the organization. As the SME, spearheaded the rapid redesign and system configuration for the architecture model for data visualization program concept with the development and update of power point presentations and configuration design charts to visualize the redesigned concept to senior management, which resorted in the receipt of funding for the creation of its infrastructure. Performed and delivered weekly updates providing the status to senior management of hardware and software configuration and installation, enabling the fast and effective redirection of mission goals and personnel resources during the Lab infrastructure migration combining four server rooms into one location. Oversaw the reconfiguration of the Lab’s dynamic and fast moving streaming data project that allowed the transition to new data center during the migration, which had a direct impact on the Engineering Services team ability to design, and architect this erroneous infrastructure foot print that consist of the procurement, movement and repurposing of computing equipment for six racks consisting of 12 virtual and 75 physical bare metal servers without creating any system down time for current systems and projects located within the Lab. Conducted numerous customer outreach meeting and conferences with hardware and software representatives to gather and identify customer technical specifications and requirements. Coordinated, approved and provided technical instructions via written and oral communication to the agency contractors to ensure everyone was working toward the same goals and mission accomplishments established by the senior management. Manages the security team that provides the computer system security support and oversight for the organization systems by providing assistance to customers during the development and maintenance of System Security Plans (SSP). Oversee the security team IT security process including the certification and accreditation, security designs, and the implementation of Information Assurance Vulnerability Alerts (IAVA) updates and patches according to Government and organizational policies. Led the support for the Lab's ticketing system help desk for internal and external customers. Configured, installed and oversee the smooth operation of an enterprise level Microsoft Active Directory (AD) domain network using System Management Server (SMS) to push and pull software and remotely monitor and troubleshoot connectivity for twelve domains. Designed and implemented the Installation/configuration and management of McAfee ePolicy Orchestrator (ePO) antivirus management system allowing automated updates of virus definitions ensuring system compliance with the accreditation and SSP requirements. Planned, installed, configured, and performs administration of Windows Server Update Services (WSUS) solution enabling critical updates and IAVA compliance. Developed and planned the installation of Microsoft Hyper-V Server technology supporting over fifty virtual machines (VMs). Planned, conducted, analyzed, and reported on all network infrastructure and system engineering projects to evaluate all user automation capabilities requirements and provides solution based on new design recommendations and/or modification to existing configuration using applications such as JIRA and Conflunce to view and document. Developed cost and analysis for implementing various system integration solutions using DoD/IC Acquisition and Requirements Process to forecast future budget plans, and prepared annual budget requirements. Wrote policies and procedures for effective management control and troubleshooting techniques. Created system study reports for senior staff after conducting feasibility study. Analyzed network and server performance statistics to ensure peak efficiency and reliability.

Government Contractor, CTGi

11/2014 – 1/2023

Global Enterprise Services (GES) Tier2 LVL III Technician

Duties, Accomplishments and Related Skills:

Provides GES Tier2 remote system administration, system maintenance, software installations, along with the installation and configuration of UNIX and Windows workstations. Updates the UNIX NIS Master and display backend servers to continue availability. Troubleshoots network connectivity, web services access, application access, outlook email problems and apply the required resolutions according to Standard Operating Procedure (SOPs) for Tier2 customers within the establish Support Level Agreement (SLA) timeframes. Use the SupportIT ticketing system to ensure that the proper priority and support for escalated and next business day tickets are prioritized because of the faster SLA response requirements and procedures. Remotely resolves desktop problems and service requests in the Extended Enterprise and Remote Sites using tools and application such as System Management Server (SMS), Remote Desktop Manager (RDP). Installs, configure and troubleshoot software and desktop applications remotely using software applications such as the Remote Desktop Management (RDP), RAD Tool and Microsoft System Center tools. Creates and modify security groups and distribution lists via the Quest One Active Roles (ARS) application software.

Government Contractor, United States Department of State Bureau of Information Resource Management, Washington DC

Conceras

7/2011 - 6/2013

Senior Exchange/Systems Administrator

Maintain and trouble-shoot domain controller, active directory and exchange servers related problems within the U.S. the Department of State infrastructure (DOS). Resolves escalated trouble calls generated from the DOS Microsoft Exchange enterprise network, provides service and support to over 68,000 Microsoft Exchange 2003 and 2010 recipients within the DOS Active Directory Forest. Successfully migrated over 35,000 mailboxes from exchange 2003 to 2010 IAW with the contract SLA agreements. Resolved escalated trouble calls generated from U.S. Embassies worldwide reducing outage time by ten percent. Monitor various servers, mail queues and different services using performance monitor software such as NetIQ and Microsoft SCOM monitoring tools. Implement standard operating procedures on installing various software products for new HP servers. Ensured uninterrupted email services and support to over 300 exchange local and remote sites on the State Department’s LAN/WAN. Performed migration from exchange server 2000 to 2003 for fifty-five sites in preparation for the transition to exchange 2010. Ensured that recently migrated exchange servers were configured and installed to meet the DOS baseline by performing over forty quality control (QA) checks. Performed exchange mail store disaster recoveries to resolve and restore email flow to over

sixty servers within six hours.

Government Contractor, United States Department of State Bureau of Information

Resource Management, Washington DC

Copper River

3/2010 - 7/2011

Senior Exchange/Systems Administrator

Maintain and trouble-shoot domain controller and active directory related problems within the

U.S. the Department of State infrastructure. Resolves escalated trouble calls generated from U.S. the DOS Microsoft Exchange enterprise network, provides service and support to over 68,000 Microsoft Exchange 2003 and 2010 recipients with the DOS Active Directory Forest. Resolves escalated trouble calls generated from U.S. Embassies worldwide. Monitor various servers, mail queues and different services using performance monitor software such as NetIQ and Microsoft SCOM monitoring tools. Implement standard operating procedures on installing various software products for new HP servers. Ensured uninterrupted email services and support to over 300 exchange local and remote sites on the State Department’s LAN/WAN. Performed migration from exchange server 2000 to 2003 for fifty-five sites in preparation for the transition to exchange 2010. Ensured that recently migrated exchange servers were configured and installed to meet the DOS baseline by performing over forty quality control (QA) checks. Performed exchange mail store disaster recoveries to resolve and restore email flow to over sixty servers within six hours.

Government Contractor, United States Department of State Bureau of Information Resource Management, Washington DC

ITEQ Integrated Technologies Inc. Senior Exchange Administrator 6/2004 - 3/2010

Manage and administers thirty exchange 5.5 email servers, ensured uninterrupted email services and support to over 300 exchange local and remote sites on the State Department’s LAN/WAN. Resolves escalated trouble calls generated from U.S. Embassies worldwide. Provided service and support to over 68,000 Microsoft Exchange recipients. Monitor various servers, mail queues and different services using performance monitor. Implement standard operating procedures on installing various software products for new Compact servers. Configure Compaq Proliant servers, installing Windows NT Server 4.0 and MS Exchange Server 5.5 enterprise edition. Monitor and maintains the Department of State FADS program, ensure directory synchronizations schedules are processed successfully. Monitors remote sites for outdated Global Address Listings (GAL), when discrepancies are detected take the necessary steps to resolve those discrepancies in a timely manner. Configures Compaq Proliant servers with FADS software during the migration of new remote site into the FADS. Troubled-shooted FADS log files to resolve software and hardware errors that impaired remote sites ability to accomplish mission essential communications using email. Monitored MTA queues to ensure email traffic was moving using X.400/X.500 and MSMail connectors. Provided step-by-step guidance and instructions to remote sites allowing them to rebuild and recover data from their private information store because of crashed Exchange/FADS servers.

Government Contractor, United States Department of State Bureau of Information Resource Management, Washington DC

ITEQ Integrated Technologies Inc. Firewall Systems Engineer

8/2002 - 6/2004

Manages and administers sixty Symantec VelociRaptor 6.0\ 6.5 Unix\Windows firewall security systems, ten Stonesoft\Stonegate firewalls for U.S. Department of State, remote Embassies and Consulates in accordance with the approved security policy and guidelines of the Department of State and the National Security Agency. Performs in depth analyses of incoming and outgoing TCP/IP traffic, to include reporting anomalies to the Computer Incident Response Team (CIRT). Monitor and maintain four Trend-Micro InterScan Messaging Suite for SMTP systems which scans incoming and outgoing email traffic for viruses and other vulnerabilities. Administers and monitors four MIMEsweeper\Mailsweeper Systems and four Mail Relay systems to ensure SMTP mail queues are flowing properly. Administered three Surf Control servers for Internet web browsing content filtering. Process approved customer system change requests for the Department of Statewide area network. Resolves escalated trouble calls generated from U.S. Embassies worldwide.

Government Contractor, United States Department of State Bureau of Information Resource Management, Washington DC

Computer Sciences Corporation Civil Division Senior Network Engineer

11/2000 - 08/2002

Manage and administers thirty exchange 5.5 email servers, ensure uninterrupted email services and support to over 280 exchange local and remote sites on the State Department’s LAN/WAN. Resolves escalated trouble calls generated from U.S. Embassies worldwide. Provides service and support to over 68,000 Microsoft Exchange recipients. Monitor various servers, mail queues and different services using performance monitor. Implement standard operating procedures on installing various software products for new Compact servers. Configure Compaq Proliant servers, installing Windows NT Server 4.0 and MS Exchange Server 5.5 enterprise edition. Monitor and maintains the Department of State FADS program, ensure directory synchronizations schedules are processed successfully. Monitors remote sites for outdated Global Address Listings (GAL), when discrepancies are detected take the necessary steps to resolve those discrepancies in a timely manner. Configures Compaq Proliant servers with FADS software during the migration of new remote site into the FADS. Troubled-shooted FADS log files to resolve software and hardware errors that impaired remote sites ability to accomplish mission essential communications using email. Monitored MTA queues to ensure email traffic was moving using X.400/X.500 and MSMail connectors. Provided step-by-step guidance and instructions to remote sites allowing them to rebuild and recover data from their private information store because of crashed Exchange/FADS servers.

Defense Energy Support Center DESC)

United States Air Force

Senior Network/Security Engineer 05/2000 - 08/2002

As the alternate Information Security Systems Officer (ISSO) manages and administers eight Raptor 6.5 firewall security systems for DESC and its remote regional sites in accordance with the approved security policy and guidelines of HQ Defense Logistics Agency, the Department of Defense (DOD), and the Defense Information Systems Agency. Responsible for the use of risk management principles through complete systems life cycle to develop requirements needed to provide a balanced approach to the control of Information Technology and network/computer security, communications security and security awareness, training and education for 3,000 internal and external customers. Coordinated and assisted the ISSO with accreditation and certification process of the DOD’s Fuels Automated Supply System, ensured that proper maintenance, safety, and security procedures were maintained for DESC’s Wide Area Network (WAN). Performs security risks assessment analysis using various network scanning and Intrusion Detection tools, reports finding and recommended solutions to the ISSO and the Director of Information. Engineers, develops, and administers WAN hardware and software implementation for a 1,500 node WAN spanning over 11 buildings. Writes policies and procedures for effective information protection. Focal point for all network security incidents and related issues. Spearheaded numerous efforts to improve network security by testing new up-to-date security solutions.

Defense Energy Support Center (DESC)

United States Air Force

Team Leader, Information Center 08/1998 to 05/2000

Managed the Information Center's twenty four-hour help desk, which consists of over 3,000 internal and external customers. Oversee an enterprise multiple domain network that directly support 1,500 nodes, using System Management Server (SMS) to push and pull software and remotely monitor and troubleshoot connectivity for twelve domains. Designed and implemented a Co-Standby Server backup solution for twelve trusted NT domains using Compaq Proliant 4500, 5500, 6500 and 8000 enterprise servers, installed and configured Windows NT 4.0 with TCP/IP, DHCP RAS, WINS and DNS services, Vinca's Co-Standby Server, Microsoft Exchange 5.5, Arc Serve 6.1, and SMS software. Developed and planned the installation of Microsoft Cluster Server technology for four Microsoft Exchange and eight Compaq Proliant 6500 enterprise servers at the Headquarters building. Designed and implemented a firewall security solution for eight remote trusted domain servers using Raptor 6.0/6.5 firewall security and ISS Real Secure intrusion detection software. Oversee the Information Center's Support Magic Help desk for nine employees supporting one thousand NT 4.0 workstations. Planned, conducted, analyzed, and reported on all network infrastructure and system engineering projects for surveys to evaluate all user automation capabilities requirements and provides solution based on new design recommendations and/or modification to existing configuration. Developed cost and analysis for implementing various system integration solutions, forecasted future budget plans, and prepared annual budget requirements. Wrote policies and procedures for effective management control and troubleshooting techniques. Created system study reports for senior staff after conducting feasibility study. Analyzed network and server performance statistics to ensure peak efficiency and reliability. Weekly, briefed senior executive on network status, preferred solutions to problems, and future trend analysis. Certified trainer for NT installation and implementation, effective network administration, information security practices and procedures and PC maintenance. Designed and implemented Dual fiber channel Array storage area network solution for the network.

Work Awards:

Group Cash Award - 8/8/2022

Group Time Off Award - 4/6/2022

Individual Cash Award - 3/23/2022

Group Cash Award - 8/11/2021

Individual Cash Award - 3/11/2021

Individual Time Off Award - 3/12/2020

Individual Cash Award - 3/11/2019

Individual Cash Award - 8/17/2018

REFERENCES: Furnished Upon request.

Case number (RES-2017-04678)

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