Configuration Management Project Coordinator

SURESH SHARMA

(Mobile) +01-530-***-**** – Email: *************@*******.***

•A competent professional with over 12+ years of experience in Service Management and Service Asset and Configuration Management

•Worked as Service Asset and Configuration Management Lead in HCL & Accenture (INDIA)

•Worked as a Asset Mgmt Lead for CMDB Management in Hewlett Packard Enterprise (DXC)

•Worked as a Project coordinator in ISO 27002 Controls & CMDB Governance Project team at Birlasoft India (P) Limited, Noida (U.P) INDIA

•Worked as Sr. Analyst Service Asset & Configuration Management Project Team with Computer Sciences Corporation (CSC) India (P) Limited, Noida (U.P) INDIA

Service Asset and Configuration Management

Got involved into transition & transformation of different projects to Accenture, HP Enterprise, Birlasoft & CSC India

Working on RFPs for implementation & integration of ServiceNow CMDB and CMS for key accounts (Manufacturing) in Accenture in a multi-vendor environment, also coordinating with PMO and Tech Architects for On Prim Servers migrations to Azure Cloud

Handling Multiple Tools Integration and E-Bonding (Integration) projects of multiple Inventories with ServiceNow

Representing team to the client and other stake holders in the project in Change Control Board and cross functional meetings

Defining the processes and procedures that govern management of the CMDB e.g. Service Now or Remedy or HP Suite or Flexera, SCCM, Lisa etc.

Liaison between Service Management and Infra Tech teams e.g. Wintel, Storage, Unix, Linux, Networking, DBs etc.

July 2021-Dec 2022 with HCL Technologies India Ltd

Service Asset and Configuration Management – Associate Consultant

Oversee the day to day operations relating to Asset & Configuration Management and working with client and different vendors for scoping of audits, impact assessments, investigation and resolution of discrepancies

Liaison between client and multiple vendors in transition and transformation phase and working on Logical data modelling

Providing training across all the teams for process awareness and compliance also participating in UAT for integration of different tools

Oct’2017- 2020 with Accenture India Pvt Ltd

Service Asset and Configuration Management – CMDB Process Lead

Working on transition & transformation of CMDB in CMS for key accounts in Accenture with ServiceNow tool

Defining the processes and procedures that govern management of the CMDB Service Now and as per contractual agreement

Ensuring accuracy of CMDB & taking care of reporting with SLA management

Producing predictive analysis based on historical Incidents as well as planned changes in future on client IT environment & Creating Service Failure Impact Analysis (SFIA)

Sept’16- September’17 with Hewlett Packard Enterprise Ltd

Service Asset & Configuration Management Lead

Got involved into transition & transformation of different projects to Hewlett Packard enterprise

Defining the processes and procedures that govern management of the CMDB Service Now or HP Asset Manager

Worked on the CMDB management Processes Documentation and CI identification and Risk and compliance management for softwares

Coordinating with different management streams e.g. Incident, Problem or change management for their inputs to ensure the smooth operation of CMDB and CMS

July’12-July 2016 with Birlasoft India (P) Ltd, Noida (U.P)

Service Asset & Configuration Management Librarian

Defining the processes and procedures that govern management of the CMDB (Service Now) according to the ISO 27002 requirements and from the service management perspective

Coordination with different management streams e.g. Incident & Problem Management & Change Management for their inputs to ensure the smooth operation of CMDB

Making sure all the critical business applications should be properly up to date in the inventory by analysing different reconciliation reports of critical attributes

Worked on Risk Assessment matrix for the client process improvement plan with Global Risk & Compliance team

Assisting and participating in true ups & Audits and reconciliation with client databases

July 2007-July 2012 with Computer Sciences Corporation India (P) Ltd., Noida (U.P) INDIA

Sr. Analyst Asset Management HAM & SAM

As a Sr. Analyst: Below mentioned were my role and responsibilities

Responsible for Maintaining and Updating Configuration Management Data Base (CMDB) content, taking care of software asset management as well as hardware asset management

Maintaining the lifecycle of all the CI’s (Software & Hardware with their relationships) throughout its life e.g. asking quotes from vendors to procure and then deploying and managing them in CMDB

Managing software’s by using Flexera Mgmt Suite, SAP front end, Remedy 7.6, HP Service Manager

Assisting in the identification of products and CI's also representing configuration management in CAB (Change Advisory Board) and TAB (Technical Advisory Board) meetings

ACADEMIC & IT CREDENTIALS

10+2 from Punjab India

Diploma in MS Office (Ms Word, Excel, PowerPoint), MS Access

ITILV4 Foundation (Certified)

Certified Software Asset Manager (CSAM Certified)

Foundation Training in ServiceNow Tool

CAPM in Project Management Trained

PERSONAL INFORMATION

Current Address : 5002 Oaklawn Blvd, Hopewell, VA - 23860

Languages Known : English, Hindi

Hobbies : Playing games – Volleyball, Yoga & Badminton and Visiting Historical Places

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