Inventory Control Cooper's Hawk

LM Lauryn Michel

Orland Park, IL ***** 708-***-****

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PROFESSIONAL

SUMMARY

Dynamic leader with proven expertise in staff management and complex problem-solving, honed at Cooper's Hawk Winery & Restaurant. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in inventory control and employee motivation, achieving significant improvements in team efficiency and operational workflows. SKILLS Training and mentoring

Goal-Oriented

Staff Management

Employee Motivation

Complex Problem-Solving

Strategic Planning

Inventory Control

Operations Management

Schedule development

WORK HISTORY SUPERVISOR 06/2022 to CURRENT

Cooper's Hawk Winery & Restaurant Orland Park

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. BUILDING SERVICE MANAGER 11/2019 to 12/2021

Urban Air Adventure Park Mokena, IL

Managed maintenance teams to ensure timely completion of routine and emergency repairs, maintaining a safe and functional environment for occupants.

Maintained accurate records of all facility-related activities for easy reference during audits or when submitting reports to stakeholders. SHIFT LEAD MANAGER 10/2016 to 12/2019

Skyzone Orland Park

Cooperated with coworkers to improve customer experience and manage storefront.

Exercised composure under pressure and in escalated customer service scenarios.

Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.

Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.

EDUCATION Carl Sandburg Highschool, Orland Park 2018 CERTIFICATIONS Food handlers

Basset

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