Customer Service A Full-Time

NADIA RAMIREZ-OCHOA, Sacramento CA. ***** 916-***-**** *****.*******.*****@*****.***

OBJECTIVE

I desire a full-time position with a rewarding organization who shares the same values and that will allow me to explore a different field where I can apply my expertise to growth within the company.

SKILLS

Elite Customer Service

Proficient & accomplished

Leader with self-sufficient strengths

Sharp & fast problem solver

Assertive & Articulated

Bilingual in Spanish

PROFICIENT

Power BI, Microsoft Excel & remote readiness

Fraud, Fact-Finding & Analyst experienced

Supervisor & Manager Connoisseur

SalesForce

CFP website & app submission process

AMS Systems

Hawksoft Systems

EXPERIENCE

Sky Insurance Brokerage- Rocklin, CA-Account Manager

12/2023-Present

As an Account Manager at my brokerage, I manage clients’ insurance needs. Some of them are in more challenging, high wildfire areas, however I always manage to always find a solution to accommodate their needs. I have also mastered navigating a client’s needs from start to finish by submitting applications, binding policies, assisting with payments as well as processing endorsements while first and foremost being compliant. I specialize in high dollar homes and enjoy working in challenging cases.

Employment Development Department, State of California 1099 Independent Contractor -Sacramento, CA-Fraud Analyst (Remote)

02/2022-01/2023

PRONTO Insurance Agency-Alta Arden, CA- Personal Lines Brokerage Manager (Remote)

12/2020-02/2022

XOJET-Charter/Jet Coordinator for High Profile Clients McClellan, CA -Manager

03/2019-12/2020

California Speech, Language, Hearing Association-Sacramento, CA, Membership Coordinator & Convention Planner

12/2017 – 03/2019

Covered California-Health Insurance Enrollment Counselor-Sacramento, CA-Manager

08/2013 – 12/2017

EDUCATION

CSU, Chico, Completed Prerequisites/General Education 1997-1999

University of Phoenix (Elk Grove, CA campus), BA in Business Administration, 2002

INSURANCE LICENSE’S

Personal Lines License (California Department of Insurance Lic#4098640)

Life & Health (California Department of Insurance Lic#4098640)

Contact this candidate