Customer Service Manager

AMANDEEP KAUR 647-***-****)

(*********@*****.***)

CAREER OBJECTIVE

Results-oriented professional with extensive experience in customer service and management. Proven ability to lead teams and manage operations while providing excellent customer service. CUSTOMER SERVICE MANAGER

(MISSISSAUGA, ON: Wendy’s) April 2019 – Sep 2024

Worked cross-functionally with sales staff to

rectify customer service issues or address specific requests.

Analyzed customer feedback and identified areas

of improvement.

Audited customer service procedures and trends,

driving process improvements.

Maintained customer satisfaction by gathering

actionable insights and offering solutions.

Leveraged digital technology to service customers

via email or online chat.

Assisted customers with resolving service-related

issues.

Followed up with customers to drive satisfaction

and gain service feedback.

Developed customer service surveys to measure

customer satisfaction.

Interacted with customers to quickly handle

escalated queries and complaints.

CASHIER

(MISSISSAUGA, ON: Sobey’s) January 2021 - November 2021 Provided efficient and courteous service to

customers.

Developed strong customer relationships to

support satisfaction and loyalty.

Greeted and informed customers of products,

fostering positive store experiences.

Provided excellent customer service by greeting

customers and offering assistance.

Provided product information and resolved

concerns to assist customers.

Operated cash register and accurately processed

payments, returns, and exchanges.

Resolved and de-escalated issues to address

customer concerns.

Built and maintained positive working

relationships with co-workers.

Handled customer complaints and inquiries in a

courteous and efficient manner.

Informed customers of special promotions, loyalty

programs, and discounts.

EDUCATION

SPECIAL EVENT PLANNING IN HOSPITALITY MANAGEMENT

Centennial College, Scarborough, ON December 2019

SKILLS

Customer Service MS Office Expertise

Time Management Exceptional Telephone Etiquette

Cash Handling Verbal and Written Communication

Administrative Support Microsoft Excel

CERTIFICATIONS

CPR AZ License

G License

LANGUAGES

English

Fluent

Punjabi

Fluent

Hindi

Fluent

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