Customer Service Vice President
Resume:
CHRISTINA CAMPBELL
MESA,AZ
*********************@***.***
Management
Dedicated and technically skilled business professional with versatile operations and management skills developed through experience as a Vice President, Corporate Partner, Corporate Officer and Director of Operations.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Excellent written and verbal communication skills and the ability to adapt to any work environment.
Key Skills
Operations Management
Business Office Management
Customer Service
Sales and Marketing
Staff Development & Training
Knowledge of HIPAA, JHACO, EMTALA
Knowledge of AHCCCS/DES, Medicaid policies, procedures and guidelines
Knowledge of Title XIX
Knowledge and experience with all Insurance types
Knowledge of I.H.S. and Contract Health Services
Knowledge and experience with out-of-state Medicaid billing, provider enrollment and eligibility
Knowledge of FDCPA, FTC and FCRA laws and guidelines
First and Third Party Collections
Human Resources
Budgeting, Goals, Profitability, Accounts Receivable and Accounts Payable
Risk Management
Revenue Cycle Management
Preparation of Business Proposals and Contracts
Contract Negations
Patient Financial Services, Patient Access, Medical Records, and Scheduling
Business Plan and Development of Business Strategies for hospitals and clinics
Recruitment and Retention
Call Center Management
Knowledge of STAR/HBO, MS4/AS400, Affinity, Healthquest, Meditech, IDX, HCA, CUBS, Pyramid Mosaic, and Smart Dial Systems
Proficient in all Microsoft Office Programs
Healthcare Financial Management Consultant
Educational Speaker and Training Consultant
Automotive Service Writer: All Foreign & Domestic Vehicles
Management in Automotive Repair
Experience
Christina Campbell Consulting and Business Services
2002 to Present
Consultant/Patient Advocate/Healthcare Litigation Specialist
Consult Healthcare Providers with regard to business operations and patient service.
Identify if legal action must be taken with regard to insurance issues, collections, HIPAA violations, EMTALA violations, Contract violation. Determine how to proceed and execute action accordingly.
Special project management and consulting.
Assist patient with preparing Advanced Healthcare Directives/Living Will Proxy, Power of Attorney, Final Will and Testament
Review patient healthcare service concerns/complaints and advice accordingly within area of expertise and legal guidelines.
Mountain Mike’s Pizza
2022-2022
Front Restaurant Supervisor
Responsible for opening and closing restaurant.
Supervise front restaurant staff, cashiers, servers.
Assist in supervising back restaurant staff, cooks, prep, ordering food and supplies.
Ensure excellent customer service, accurate and timely orders.
Cleanliness of restaurant in accordance with health standards.
Take orders in person and by phone, process orders, cashier.
Asset in food prep and cooking when needed.
Closing procedures: reports, counting till, preparing deposit.
Purrfect Auto
2016 to 2018
Auto Repair Office Manager,
Responsible for opening and closing the automotive repair shop daily.
Oversee all office functions including but not limited to; creating estimates for repairs, ordering parts, vendor management, customer service and sales, business development/marketing, supervise automotive mechanics and technicians.
Vendor Management.
Accounts Payable/Accounts Receivable
Ensure BAR (Bureau of Automotive Repair) laws and regulation are adhered to consistently.
Starr Auto Care
2014 to 2016
Office Manager,
Responsible for opening and closing the automotive repair shop daily.
Oversee all office functions including but not limited to; creating estimates for repairs, ordering parts, vendor management, customer service and sales, business development/marketing, supervise automotive mechanics and technicians.
Accounts Vendor Management.
Accounts Payable/Accounts Receivable
Ensure BAR (Bureau of Automotive Repair) laws and regulation are adhered to consistently.
payable/Accounts receivable.
Represent Star Auto Care in court when necessary, i.e. liens, collections, etc.
Law Office of Michael Williamson
2011 to 2018
Litigation Specialist-Medical Fund Recovery, 2011 to 2017
Evaluate client cases pertaining to medical expenses incurred as a result of an accident and/or injury. Identify and resolve claims and billing issues, reprocess claims, and file appeals/grievances with various insurance companies.
First party collections and third party collections.
Filing and/or releasing liens with a county in the event of an accident outside of the client’s residence resulting in injury and medical expenses.
Work with and negotiate with healthcare provider, private insurance companies, Medi-Cal and Medicare, and when applicable collection agencies in an effort to settle medical liens.
Hospital Patient Services, Inc.
2002 to 2011
Vice President & Managing Partner, 2005 to 2011
Director of Operations, 2002 to 2005
Responsible for coordinating all Corporate Office functions and supervising the entire team of management professionals.
Expanded the Client Base, resulting in increased revenue and profit by more than 500%.
Developed efficiency-enhancing workflow/process improvements, and programs resulting in increased eligibility conversion rates, revenue and profitability for all clients.
Developed and implemented strategic Business Plans for clients in the Patient Access Department and Business Office resulting in increased cash collections, lowering bad debt, lowering A/R days, and increasing revenue.
Speaker, trainer, and healthcare consultant providing Education Forums for healthcare providers through HFMA, AzHAM, and provide hospital In-Services and training seminars.
Increased customer satisfaction through staff development and training.
Asset Management Outsourcing Recoveries, Inc.
2000 to 2002
Medical Billing and Collections Department Manager
Key member of management; functioned as primary liaison to medical clients and managed a Billing and Collections Department.
Increased cash collections through extensive knowledge of Health Insurance Plans/Contracts, Contract Law, Billing, and FDCPA. FTC. FCRA and third party collections.
Assistant to the Director of Operations and earned a reputation for maintaining a positive attitude and producing high-quality work.
Established and maintained Client relationships including overseeing all medical inventory liquidation rates, revenue, and profit. Assisted with new and existing Contract negotiations.
Responsible for setting/achieving goals for the Medical Collections Department.
Responsible for identifying and processing Charity Cases, networking with Insurance Plans to reprocess Claims, filing/release sing Liens and working directly with attorneys.
Bristol Park Medical Group/St. Joseph’s Heritage Healthcare
1998 to 2000
Assistant Supervisor Medical Records/Receptions/Scheduling/Intake
Guide, train, supervise, and motivate staff.
Oversee physician’s clinic and hospital schedules.
Oversee daily staffing issues and ensure proper coverage in all departments.
Review and audit daily physician dictation for accuracy and completion.
Assist in preparation for Insurance Audits.
Reviewed and audited Fee Tickets for accuracy for claim submission.
Member of the Safety Committee and FQRC. The Committees would work together to ensure safety compliance in accordance with JHACO and OSHA. Identify and resolve patient complaints and insurance issues.
Collections Unlimited Inc. /Asset Management Outsourcing Recoveries, Inc.
1996 to 1998
Collections Training Manager and Healthcare Billing and Collection Specialist
Responsible for training Medical Collection and Commercial Collection Staff.
Auditing patient accounts for training purposes and compliance with FDCPA and FCRA laws and regulations.
Created a new training agenda and packet for all new employees which were approved by Corporate to be implemented company wide.
Providing continuing education training sessions for the Medical Department, Commercial Collection Department, and Clientele.
Professional Affiliations/Memberships
HFMA Current member of Arizona Chapter and held a position on the Awards Committee
AzHAM Held Membership Chair, Vice President and President Chair
Education
Mission Viejo High School: General Education 1995
Axia College/University of Phoenix: Business Management, Criminal Justice, Law
Training: Completed numerous courses and seminars relating to Business Development, Healthcare Financial Management, HIPAA, EMTALA, Communications, Customer Service Employee Retention, Collections, and Employment Law
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