Customer Service Human Resources

TVISHA DESAI

Ladera Ranch, CA

P: 949-***-**** E: ************@*****.***

LinkedIn: Tvisha Desai LinkedIn

Summary

Detail-oriented HR and Customer service professional with an MA in Clinical Psychology and hands-on experience in human resources, customer service and clinical settings. Possess strong interpersonal skills, effective communication, and a proven ability to multitask. Seeking a customer service position to leverage my skills in Phone Etiquette, conflict resolution onboarding, employee relations, and administrative support to contribute to a dynamic team. Professional Experience

Human Resources Intern

Cochin Shipyard Limited, Kochi, India

October 2023 – January 2024

• Maintain customer accounts and record account information.

• Make product recommendations or services to customers based on their needs and preferences.

• Assisted HR leadership in posting job openings and managing application processes.

• Scheduled and coordinated interview appointments, ensuring smooth candidate experience.

• Facilitated new employee onboarding and provided an overview of benefits.

• Updated employee activity reports for the employee relations team.

• Managed document filing and responded to client and employee inquiries. Clinical Psychology Intern

Government Mental Hospital

June 2022-June 2022

• Supported clinical psychologists in conducting counseling and therapy sessions.

• Documented meeting minutes and maintained detailed patient history records.

• Engaged with patients to address their queries and provide support. Education

MA in Clinical Psychology

Gujarat University, Ahmedabad

2021 – 2023

● Relevant Coursework: Industrial-Organizational Psychology, Psychophysics, Self and Social Understanding, Principles of Working with Emotion, Stress and Mental Health

BA in Clinical and Industrial Psychology

St. Xavier’s College, Ahmedabad

2019 – 2021

● Relevant Coursework: Industrial-Organizational Psychology, Job Adjustment, Attention and Perception, Factors in Career Planning Skills

• Phone Etiquette: Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance.

• Conflict Resolution

• Onboarding Management: Experienced in facilitating new employee onboarding and orientation.

• Administrative Support: Proficient in document management, scheduling, and handling inquiries.

• Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint).

• Languages: English, Gujarati, Hindi.

• Interpersonal Skills: Strong ability to work effectively in team environments and build relationships.

• Detail-Oriented: Meticulous with attention to detail in managing records and reports.

• Problem-Solving: Adept at identifying issues and implementing solutions effectively.

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