Customer Service Client

Pamela Boone

Lawrenceville, GA * C: 651-***-**** * ********@*****.***

Highly focused and meticulous Credit Representative / Accounts Receivables professional; with an exceptional record of client service. A natural leader, adept at working independently as well as with an excellent team.

QUALIFICATIONS:

30 years of Experience in Billing, Account Management, and Customer Service

Excellent ability to relate to a diverse population, exercise mindfulness, utilize judgment, solve problems, and follow through on assigned tasks

Highly experienced with Microsoft Office Suite: Excel, Access, PowerPoint, Word, and Explorer

Ability to work in a demanding and constant changing environment

Excellent multi-tasker; can effectively manage time while juggling competing priorities.

Ability to develop professional partnerships and useful internal relationships through effective communication.

Meticulous and thorough in communications with clients as well as co-workers and Executives. EMPLOYMENT:

Feb 1995 – Dec, 2022 (Full-Time) * AT&T * Customer Service / Client Consultant – Credit

Managed strategic accounts for small and large clients, ensuring accurate and updated client information in all systems.

Handled a range of tasks related to payment options, bill charges and overdue account payments.

Resolved Daily client requests regarding due or past due invoicing with the utmost regard for customer service and awareness of any liabilities. Collected delinquent bills by making outbound telephone calls to customers or by written correspondence when appropriate.

Computed and quoted adjustments, credit/security requirements, balances, amounts billed and/or rates to customers.

Investigated to determine root cause of client expectation failures and disputes. Issued credit or debit adjustments on invoicing, depending on findings.

Completed routine daily tasks while responding to deadline driven requests from internal Executive Management.

Processed a high volume of complex transactions monthly.

Educated clients on time saving, best practices. EDUCATION:

Cortez Business College – Certificate: Accounting 1995

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