Customer Service Warehouse Associate

*** ******** ***

Wilmington, Delaware *****

Telephone: 302-***-****

Email:**************@*****.***

Sean Andre Applewhaite Sr.

Profile:

To ensure a professional career in the customer service field. .

Education:

Graduation Year 1998

Hodgson Vocational Technical High School, Newark, Delaware

Electronics Major

Experience:

Apr 2021-Oct 2024

Mayzon/Gxo New Castle De, Pit Operator 1

Use powered walkie to pick

orders assigned from billing sheets

March 2009- June 2020

Boscov’s Wilmington, Delaware, Department Manager

●Lead and manage a staff of four employees

●Plan, assign and monitor work task for team productivity

●Perform quarterly employee performance evaluations

●Identify and address development needs of the team and of individual employees

●Implement customer service policies and procedures

●Analyze data to identify strategies for improvement of service and productivity

●Resolve escalated customer service issues

●Determine customer service requirements through weekly manager meetings,

conference calls and meetings with department store buyers.

●Train new employees as they join the department.

September 2008-December 2008

Five Below, New Castle, Delaware, Warehouse Associate Seasonal

Pick product to be shipped throughout the U.S

September 2001- July 2008

Amazon.com, New Castle, Delaware, Receive Associate

Received merchandise from packaging department to be stored throughout the warehouse

Unloaded merchandise from parcel truck onto pallets

Member of the Safety Team

●Conduct inventory throughout the warehouse

●Trained to use pallet jack

●Trained to use shrink wrap machine

October 1998- July 2001

Circuit City, Newark, Delaware. Warehouse Associate

Offload merchandise from parcel truck onto pallets

Stocked warehouse shelves with merchandise using fort lift truck

Retrieved customer orders from warehouse shelves and worked directly with the customer to ensure proper usage of items

Recorded proper inventory throughout the warehouse and the store

June 1997- July 1998

Bank of New York, Newark, Delaware, Mail Room/File Room Clerk

●Mail Sorter

●Distribute and Collect mail throughout the bank

●Delivered mail to post office.

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