Customer Service Administrative Assistant
Resume:
Alexis Salazar
North Las Vegas, NV
***************@*****.***
WORK EXPERIENCE
Notary Public, self employed
Las Vegas, NV •March 2024—August 2024
•Perform notarial acts, including acknowledgments, jurats, and oath/affirmations, in compliance with Nevada state laws.
•Verify the identity of signers and ensure they understand the documents they are signing.
•Maintain detailed records of notarial acts performed, including logbooks and journals, to ensure compliance with legal standards.
•Travel to clients' locations, including homes, offices, hospitals, and other facilities, to provide convenient notarial services.
•Handle sensitive and confidential documents with professionalism and discretion.
•Stay updated on changes to notarial laws and regulations in Nevada to ensure adherence to legal requirements. Executive Administrative Assistant, Fiesta Insurance Franchise Corporation Las Vegas, NV • April 2018— December 2023
•Managed customer service and administrative tasks, handling approximately 50-60 calls per day with a 90% customer satisfaction rate.
•Provided exemplary customer service as a sales team lead, resulting in a 30% increase in sales leads.
•Followed up on leads, contributing to a 20% increase in the sales department’s pipeline.
•Generated and qualified prospective leads, leading to a 25% increase in new business opportunities.
•Presented franchise opportunities, achieving a 50% conversion rate to regional manager calls.
•Resolved franchisee issues promptly, resulting in a 70% reduction in customer complaints.
•Demonstrated compassion and strategic problem-solving, increasing customer satisfaction by 75%.
•Processed and managed accounts payable tasks, including vendor invoice verification, payment processing, and maintaining accurate financial records.
•Managed accounts receivable duties, including invoicing clients, recording payments, reconciling accounts, and following up on overdue payments.
•Managed the e-commerce store, processing and shipping orders efficiently, ensuring timely delivery and customer satisfaction.
Corporate Receptionist, Fiesta Insurance Franchise Corporation Las Vegas, NV • December 2016— April 2018
● Received visitors at the front desk, greeting, welcoming, directing, and announcing them appropriately.
● Answered, screened, and forwarded incoming phone calls, managing 30-40 calls per day and maintaining professionalism and efficiency.
● Managed paper and electronic filing systems for 300 franchise locations, resulting in a 50% increase in the accuracy and efficiency of record-keeping.
● Ensured quick and professional handling of inquiries, contributing to a 20% reduction in wait times for visitors.
● Prepared correspondence and processed travel requests and expense reports, contributing to a 25% reduction in administrative workload for other team members.
SKILLS
EDUCATION
High School Diploma
Accounts Receivable Management,Accounts Payable Management,E-commerce Management,Excellent Telephone Etiquette,Customer Service Excellence,Problem-Solving Abilities,Microsoft Office Suite Proficiency,Strong Organizational Skills,Time Management,Professionalism and Dependability,Independent and Collaborative Work,Handling Diverse Client Situations,Communication,Scheduling,Adaptability,Attention to Detail,Calendar Management,Prioritization,Customer Relationship Management (CRM),Critical Thinking,Collaborative Interpersonal Skills
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